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Old 08-30-2010, 11:02 AM   #1 (permalink)
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Default synchronization is currently unavailable for address Book - Help!

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I just upgraded my 9700 to the newest OS. Great thing, accept that now I can't sync my address book with Outlook.
This is the message I get: The Address Book is configured for wireless synchronization... Desktop synchronization will be disabled.
How do I get rid of wireless synchronization?...
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Old 08-30-2010, 11:10 AM   #2 (permalink)
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Go into Address Book > Options > Desktop > Wireless Sync = ???
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Old 08-30-2010, 12:27 PM   #3 (permalink)
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I ended up restoring everything and it solved the problem. Phew...
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Last edited by zGuy : 08-30-2010 at 12:38 PM.
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Old 08-30-2010, 08:13 PM   #4 (permalink)
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Funny.. I have the exact opposite problem.

I was looking at the synch options using DM 6.0.42 for Lotus Notes. I am on a BES and had all my data synch'ing well. Just a minor issue of not being able to get the PIN numbers over into Notes. So I looked at filed mappings and moved PIN to lick to a user defined field in Notes. (I did this per a tech note from our IT dept) Now I can ONLY synch from the desktop. Calendar still shows wireless synch. But not Address book.

Un-installed DM and deleted all saved data. Re-installed DM. Added my 9800 as a new device and gave it all the info to connect to my Notes BES server. Still only calendar shows wireless. Double checked my contacts. It shows the default Name & Address book default. But no wireless option.

I've wiped the device and reloaded the OS a couple of times. Reloaded all my apps. Then restored my back up. I'm feeling like that backup is putting the "no wireless" option back in place.

I'm afraid I will probably have to wipe, reload apps but no restore. That would let all the default BES settings come back in.Then I would have to manually update all the options again.

Anyone have a better idea?
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Old 08-31-2010, 08:47 AM   #5 (permalink)
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Wiping your device breaks the BES connection.

If you restored your data, then you restored your service book. Go into Options > Advanced Options > Service Book (if that's where it's located on the 9800) and delete the Desktop [Sync] service book. Then try to do your sync. If it completes, then undelete the service book.
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Old 08-31-2010, 12:33 PM   #6 (permalink)
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You da MAN!!!! Thanks so much. I've been going nuts trying to figure this one out. Everything on DM 6 now shows Wireless synch again.
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Old 08-31-2010, 12:37 PM   #7 (permalink)
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You're welcome.
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Old 09-10-2010, 11:20 AM   #8 (permalink)
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JSC, I have the same problem. In relation to your fix, I can't see an "address book" on my blackberry. Does this only come when a BES account is set up? I don't yet have a BES account. Curiously, my outlook calendar sync did not fail with this message!
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