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Old 09-06-2010, 04:11 PM   #1 (permalink)
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Default Heeeeeeelp BB 9700, Email Set up

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Hello everyone,

I am new to the forum.

Today I bought my new BB9700 with a monthly contract to Orange.

I am facing problems setting up my email. Unfortunately, I don't know nothing about BB even though I had one before;all the set ups were made by a friend as well as the email set up.

My problem is that when I tried to set up my email today to my new BB there were 2 options: 1.create new account 2. existing users (user name and password)

I chose the second option as i thought I should just add my username from hotmail and my password. It says my username is incorrect. I guess I am far away from what I was supposed to do.

Then I thought of choosing from the beginning the first option.
after i agreed with the terms and conditions there was appeared a message saying that: "Cannot create account. An Account already exists for this blackberry device."

Can anyone Heeeeelp...????
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Old 09-06-2010, 04:49 PM   #2 (permalink)
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Is this a used BB?

Do you have a BB data plan?

Read the FAQ section on BIS email.
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Old 09-06-2010, 05:55 PM   #3 (permalink)
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No my device is new..
So what is the username and password supposed to be???
By BB data plan you mean a contract with a mobile service??then yes, I made a contract with unlimited emails and internet access if that helps with Orange..
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Old 09-06-2010, 06:52 PM   #4 (permalink)
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Call Orange and ask them specifically about a BLACKBERRY data plan. That likely is different than other data plans...
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