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Old 10-05-2010, 10:02 AM   #1 (permalink)
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Default 9700 Stopped sending and recieving emails

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For what seems like no reason i have been unable to send or receive emails on my blackberry 9700 today. I've had it working fine for months and it's just suddenly stopped!

I'm on 02 in the Uk and have tried the following:

Removed battery and reset completely

Tried to access my email settings through BB options menu to resend service books but the blackberry is failing to connect to the server?

Access Host Routing table which gives me a load of options such as

GPRS UK (234 (23401030)
GPRS UK (234 (31030030)
GPRS UK (234 (23402530)

and so on, on clicking to register now it says registration message sent but nothing happens

I use a local hosting company who provide me with IMAP using a webmail application called Horde (This is part of my PLESK control panel used to admin my website)

I really need to be receiving emails and have no idea what has happened or how to fix it....I've never had a problem up till now!!

Hopefully someone can help?

Thanks

Last edited by Eddwgt : 10-05-2010 at 10:04 AM. Reason: updated info
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Old 10-05-2010, 10:26 AM   #2 (permalink)
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If you can connect to the Blackberry service through your computer, you'll be able to resend the service books. Have you tried that?
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Old 10-05-2010, 01:10 PM   #3 (permalink)
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Ditto. Access your BIS settings through your carriers website and try resending service books from there. See if that makes a difference.

Also, when you do a battery pull, do it with the power on, and wait at least 30 seconds. And if that doesn't do it, it often pays to do it again and wait a minute or two.

If you still have trouble, call your service provider's customer service and see if something has happened with your account.
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Old 10-05-2010, 02:36 PM   #4 (permalink)
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Have you checked to see if there is a data outage in your area?
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Old 10-06-2010, 04:43 AM   #5 (permalink)
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link to the O2 BIS page: if you wanted it:

https://bis.eu.blackberry.com/html?brand=o2mailuk
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