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Old 10-14-2010, 06:01 AM   #1 (permalink)
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Default BB9700 - Problem connecting to home Wi-Fi Network

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Good morning,

I hope you can help me. I've just upgraded to a Blackberry 9700, my first smartphone. Everything is brilliant except I'm having difficulty connecting to my home Wi-Fi network (A Netgear Wireless-N Series Router - DGN1000).

I've followed the manual set-up procedure, and find the network, enter the Network Key, and it finds it and allocates my BB an IP address, however the "Wi-Fi" logo stay's grey even though next to the "Vodafone" text it also say's "Home" (the name I allocated to the Wi-Fi connection profile)

When I go to the "Manage Connections" option, it shows "Vodafone" in Green with a green tick next to it, but the Wifi has the network name in green but a "-" sign. When I go to the diagnostics bit I get the following results (Edited to remove personal data - numbers replaced with #):

Wi-Fi
Current Profile: (Wi-Fi Network Name)
SSID: (Wi-Fi Network Name)
AP MAC Address: ##:##:B#:FA:#F:##
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: ###.###.#.#
Signal Level: -67 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 1
Pairwise Cipher: CCMP
Group Cipher: CCMP
Gateway Address: ###.###.#.#
DHCP: Successful
Primary DNS: ###.###.#.#
Secondary DNS: 0.0.0.0
DNS suffix:
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:

BlackBerry Infrastructure
Address Used: //193.109.81.88:443
IP Used:
Connecting: Trying...
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:

My boyfriends iPhone connects no problem. However when I run the "ping" function it times out regardless of the IP address I'm pinging.

Any ideas?

Thanks.
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Old 10-14-2010, 06:59 AM   #2 (permalink)
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It will not turn white, or get a green tick, unless it is connected to BIS.
Which cannot be done unless you have a blackberry data plan.
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Old 10-15-2010, 11:45 AM   #3 (permalink)
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I've double checked with Vodafone and I definately have a Blackberry Data Plan. Their help desk runs out of ideas after "Take out the battery...." It's all a bit frustrating as the router is fine.....I'm typing on my laptop that's connected to the internet through it lol
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Old 10-15-2010, 02:42 PM   #4 (permalink)
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Can you send and receive email and BBM?

Do you have the WiFi service book? If you don't know, just resend them all.

If the WIFI password is a combo if uppercase, lowercase, numbers and symbols, make sure that you are using the correct key sequence to type it in.
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Old 10-17-2010, 01:00 PM   #5 (permalink)
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Delete your home wi-fi profile. Generate a new profile using the Blackberry generated pin number. Enter this "pin" number in your wireless router "wireless setup screen." If you cannot access the routers setup program, check your documentation and or get a knowledgeable friend to open the screen.
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Old 10-17-2010, 08:44 PM   #6 (permalink)
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Try comparing your settings with your boyfriends if his BB is the same.. Something is different.
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Old 10-18-2010, 08:59 PM   #7 (permalink)
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I know when I connected to my schools Wifi I had to open the browser and login... But then again, that's my schools Wifi.... Lol
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Old 10-19-2010, 12:32 PM   #8 (permalink)
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Just a wild idea. After you connect your phone to Wifi, leave your phone as is, unplug your router for about one minute, then replug. Your router may now "see" your BB. From your notes, it appears you are connecting to the router but not given an IP address to the WAN internet. Sometimes routers need a little hint!
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Old 10-19-2010, 02:53 PM   #9 (permalink)
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Default 9700 wifi connection

i just bought a new bb9700 without data plan, i tried connecting via mobile network and its working fine... i tried on wifi bt cant connect... can som1 help me... it says connected bt wifi icon remains grey. tried connecting in bookmark named wifi login, barely responding u r connected to internet but wifi icons remains grey and still cant connect to web... kindly help me... im getting frustrated... im connecting via hotspot browser coz i have router at home...
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Old 10-19-2010, 03:14 PM   #10 (permalink)
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Quote:
Originally Posted by KatieHack View Post
Good morning,

I hope you can help me. I've just upgraded to a Blackberry 9700, my first smartphone. Everything is brilliant except I'm having difficulty connecting to my home Wi-Fi network (A Netgear Wireless-N Series Router - DGN1000).

I've followed the manual set-up procedure, and find the network, enter the Network Key, and it finds it and allocates my BB an IP address, however the "Wi-Fi" logo stay's grey even though next to the "Vodafone" text it also say's "Home" (the name I allocated to the Wi-Fi connection profile)

When I go to the "Manage Connections" option, it shows "Vodafone" in Green with a green tick next to it, but the Wifi has the network name in green but a "-" sign. When I go to the diagnostics bit I get the following results (Edited to remove personal data - numbers replaced with #):

Wi-Fi
Current Profile: (Wi-Fi Network Name)
SSID: (Wi-Fi Network Name)
AP MAC Address: ##:##:B#:FA:#F:##
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: ###.###.#.#
Signal Level: -67 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 1
Pairwise Cipher: CCMP
Group Cipher: CCMP
Gateway Address: ###.###.#.#
DHCP: Successful
Primary DNS: ###.###.#.#
Secondary DNS: 0.0.0.0
DNS suffix:
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:

BlackBerry Infrastructure
Address Used: //193.109.81.88:443
IP Used:
Connecting: Trying...
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:

My boyfriends iPhone connects no problem. However when I run the "ping" function it times out regardless of the IP address I'm pinging.

Any ideas?

Thanks.
open browser and write there 192.168.1.1 and check that admin page , then on write login info and check on what bit rate your wifi router is communicating , then make setting your phone according to router
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Old 11-13-2010, 01:24 AM   #11 (permalink)
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Default Re: BB9700 - Problem connecting to home Wi-Fi Network

Quote:
Originally Posted by zaksdad View Post
Just a wild idea. After you connect your phone to Wifi, leave your phone as is, unplug your router for about one minute, then replug. Your router may now "see" your BB. From your notes, it appears you are connecting to the router but not given an IP address to the WAN internet. Sometimes routers need a little hint!
Thanks God, and thanks 2 u (zaksdad) 4 helping the same problem
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