Today I've been trying to figure out what the deal is with my email:
I work for a company that has several email aliases (support@, service@, demo@, etc.) that all forward to a single email account (info@), which is then retrieved by a support ticketing system (kayako, btw). Once the ticket system generates a support ticket from the incoming emails, it sends everyone in the Support dept and email notification. For years, the emails show up on my Blackberry as sender name or address, followed by the subject.
I have been using a Gmail account for work purposes and it's always been great (instant push, etc.)
Over the past couple days, something got screwy and emails are now being received as MY NAME followed by the subject. What's even weirder is that the icon is not a mail icon. Instead it's a CHECKBOX, as in the message was SENT from my Blackberry!
What's worse is that because it's showing as "Sent", my Blackberry doesn't notify me that i have a new email at all!
My coworkers on Blackberrys do not have this issue and everything works and displays normally.
If I send an email to my Gmail account directly, the message appears properly with the mail icon and sender info correct as well.
I've been trying to test this all day and have found some even stranger behavior:
If I receive an email to my Gmail account, but don't open it in Gmail Webmail, I get the email pushed to my Blackberry nearly instantly (like 2 secs later).
If I open the email in Gmail Webmail _before_ it's pushed to my Blackberry, my Blackberry won't get it for a few minutes. And once I do get it, it's already marked as opened! In the past, it didn't matter if I read the emails in Gmail or not; they always appeared as UNread in my Blackberry.
I sort of feel like this is a Gmail issue, but I am not sure. Did Gmail change anything recently that would cause the Blackberry to act like it's using IMAP (showing messages as Read if opened in Gmail webmail)? Why would messages sent to me through my support system be displayed as Sent messages on my blackberry (and with my name as the sender)?.
This is confusing, eh? It's literally
driving me nuts!