BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 10-28-2010, 11:30 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Oct 2005
Model: 9700
Carrier: att
Posts: 294
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default my berry is holding on to OLD emails - HELP- how do i get rid of them ?

Please Login to Remove!

I have been struggling with this one for months
despite setting my berry to only hold messages for 15 days
it lists a few "months old messages"

when I reboot my inbox looks like its searching my gmail account to look for those old messages - ittakes close to 45 MINUTES For this process to occur and my email is locked .

the rest of berry apps are usable so its only an email problem

I have tried
1) deleting these old messages - hasnt worked
2) deleting gmail account from blackberry and readding - still FOR SOME REASON the berry loads these old messages

any ideas
my only idea is
1) deleting gmail account
2) backup info ( which will not include any emails since its been deleted )
3) wiping blackberry
4) restoring
5) readding email accounts

any otehr ideas ?

Old 10-29-2010, 08:51 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,221
Post Thanks: 65
Thanked 749 Times in 724 Posts

sound like the emails are being left on the server. Have you set the options to delete on server? Also on the email options, set the option to what ever you want for retension.
another option is "email Reconcillation" check that it's set the way you want.
If someone helps, tell them by clicking the Thanks button

9810 on BES
Z10 on BIS
Old 10-30-2010, 03:03 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
Calebrity's Avatar
Join Date: Oct 2010
Location: Nova Scotia
Model: 9900
OS: 7.x.x.x
Carrier: Virgin mobile
Posts: 374
Post Thanks: 6
Thanked 35 Times in 31 Posts

clear the messages database using DTM
if your are using DTM 4.7-5.0
in left windows click on the messages (all)
then click clear button
confirm with Yes
and that will clear the database for your email

from DTM 6.0
click on device
delete data
selected selected data
check off messages
then click DELETE
that will clear the Messages database

then see if it does the same
Current Device Bold 9900
Other Devices: to many to list before Signature restrictions
Old 11-16-2010, 07:01 AM   #4 (permalink)
No longer Registered.
Join Date: Nov 2010
Model: 7100T
Carrier: Vodafone GR
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: my berry is holding on to OLD emails - HELP- how do i get rid of them ?

I am on the same boat with you, my Battery life on 9780 drained very fast, I have tried many kinds of method, but it is futile! It dives me to mad. I found an article named "solar battery charger review", it is said the solar battery charger could extend our battery life, sounds interesting!

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.