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Old 11-09-2010, 12:16 PM   #1 (permalink)
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Default 9700 freezes on backup for upgrade to 5.0.0.979

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After syncing this morning with desktop software, the message appeared that there is a new version of my device software available and I elected to upgrade. My current version is 5.0.0.602. After 3 hours, it is still frozen on backup. I am connected by usb. I am on AT&T and in the USA. I am afraid to unplug, but I need my cellphone and text! Thank you for any help!
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Old 11-09-2010, 02:15 PM   #2 (permalink)
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if it is frozen on backup, then just remove it and pull the battery after.

once it reboots, you should be fine to use it.
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Old 11-09-2010, 02:16 PM   #3 (permalink)
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Strangely, almost 1-1/2 hours after I first posted, for no apparent reason, the process continued and after another 30 minutes I have my blackberry back! Does anyone know how I can prevent an upgrade from freezing on backup in the future? It seems like this has happened to me in the past also. Today the whole process took 5 hrs 45 minutes. Thank you.
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