11-23-2010, 09:27 AM
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Join Date: Oct 2005
Location: Windsor, Ontario, Canada
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| | Email Filters Missing After Restore
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I had to migrate a BB over to another BES recently and have an issue with the email filters going missing after the restore.
I did a backup of my 9700 (v220.127.116.112) using BB Desktop Software v18.104.22.168, and then did a wipe. I restored the backup onto the BB and then activated the BB onto the new BES. After I restored the BB, I first check to see if the filters were there. The Email Filters option seems to not be there until the BB is activated onto a BES. I then activated the BB onto our v5.0 BES and checked the filters after and the filters are no longer there. I tried to then do a selective restore of just the filters and the backup does contain 2 filters, but it never restores the filters. Do I need to do something with the service books, before trying to restore the filters?