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Old 11-29-2010, 11:29 AM   #1 (permalink)
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Cant sync my device with outlook when trying to perform a two way sync. I'm thinking a file in the outlook is corrupt and causing the sync to stop midway and produce an error. Has anyone experienced this ?
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Old 11-29-2010, 11:40 AM   #2 (permalink)
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Default Re: sync with outlook error ?

What is the error message?

What OS on the PC? What version of Outlook? What version of DM?

Are you using an 8700 or a 9700? If a 9700, please update your profile to reflect the current BB. That helps when you have problems.
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Old 11-29-2010, 02:17 PM   #3 (permalink)
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Default Re: sync with outlook error ?

PC OS is Win 7 Pro. Outlook is 2007 and the DM is 5.0.1. Device is a 9700.
I found a thread about attachements causing problems and have deleted any photos that were attached to the contacts. Tried to sync but got the same error.
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Old 11-29-2010, 02:26 PM   #4 (permalink)
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Default Re: sync with outlook error ?

Is there a specfic error message or record number that it stops on?

Try a battery pull on the BB and see if that does anything.

Are you, by any chance, using a 64 bit OS and 64 bit version of MS Office? DM doesn't currently work with 64 bit versions.

You could try Google contact sync however. That should work.
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Old 11-29-2010, 02:38 PM   #5 (permalink)
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Default Re: sync with outlook error ?

Just fixed it !! Found an entry in that same thread that referred to the DM log. There was one entry it "ignored". I deleted that one contact and then ran the sync and it worked.

Thanks for your effort in trying to help out. I appreciate you taking the time.

Best of luck !!
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