BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General 9700 Series Discussion - Bold 2 (http://www.blackberryforums.com/general-9700-series-discussion-bold-2/)
-   -   BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help? (http://www.blackberryforums.com/general-9700-series-discussion-bold-2/242262-bold-9780-unable-unlock-keyboard-wake-screen-after-holstering-help.html)

brandon27 12-24-2010 03:56 PM

BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
Hey Everyone,

I've been having a small issue lately. I just got my Bold 9780 (replaced my Curve 8330, what a difference! wow!) the other day, and it has happened twice now. I pressed the lock button, put it in the holster, pulled it out, and it woudlnt unlock at all. No matter what I pressed, the screen just stayed black until I pulled the battery. That was the first incident...


The second incident I had, very similar, locked it, put it in the holster, got a phone call, went to pull it out of the holster to answer the call, this time the screen showed me who was calling, but no matter what button I pressed, I couldn't answer, or push the call the voicemail. Nothing I did with the phone would unlock the keypad, not even pressing the unlock button.


It hasn't happened since, but thats twice now, in less than a week that I've had this phone, kinda worried. hopefully someone can shed some light on this for me, as to whether it's something I'm doing wrong, if there's a way around it, or if I should be paying a visit to my retailer again after the christmas holiday?

Any help would be appreciated.

Harrison Leggio 12-30-2010 12:25 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
I've had the same issue with my bold 9780. Except ... I only have the issue for a few moments. I hit the unlock button and it doesn't unlock, so I hit it a few more times, and it usually solves it, but if it doesn't, I hold the power off button and it usually wakes the screen up.
Posted via BlackBerryForums.com Mobile

brandon27 12-30-2010 01:31 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
Quote:

Originally Posted by Harrison Leggio (Post 1689469)
I've had the same issue with my bold 9780. Except ... I only have the issue for a few moments. I hit the unlock button and it doesn't unlock, so I hit it a few more times, and it usually solves it, but if it doesn't, I hold the power off button and it usually wakes the screen up.
Posted via BlackBerryForums.com Mobile

Interesting. When mine did that, nothing I could do would wake it. Fortunately, in the last week or so, it hasnt happened since. Strange though.

Harrison Leggio 12-30-2010 01:33 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
Hmm you are running os 6 correct?
Posted via BlackBerryForums.com Mobile

brandon27 01-01-2011 02:39 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
Quote:

Originally Posted by Harrison Leggio (Post 1689485)
Hmm you are running os 6 correct?
Posted via BlackBerryForums.com Mobile

Yes.

6.0 Bundle 863 (v6.0.0.285. Platform 6.5.0.54) according to the info screen.

aiharkness 01-01-2011 02:46 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
I suspect something you've installed that runs in the background. Is that a possibility? Or did it do this while still stock before you added any third-party apps?
Posted via BlackBerryForums.com Mobile

brandon27 01-01-2011 05:58 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
Quote:

Originally Posted by aiharkness (Post 1690099)
I suspect something you've installed that runs in the background. Is that a possibility? Or did it do this while still stock before you added any third-party apps?
Posted via BlackBerryForums.com Mobile

It was still pretty much stock, it was in the first day or two I had it that it really gave me those issues. I may have had a few apps on it, but all that were on it, are still on it today and it hasnt acted up. Still kind of confused by it all. The stuff I would have had on it at the time would have been Score Mobile, TSN mobile, WeatherEye, Yellowpages really.

aiharkness 01-01-2011 06:03 PM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
If it were me, I wouldn't worry about it--or at least try not to worry about it. I've had a couple things that happened once or twice and haven't happened again since. Until it breaks for good or else you find a way to repeat it, I don't know what else to do.
Posted via BlackBerryForums.com Mobile

Harrison Leggio 01-02-2011 08:27 AM

Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?
 
If you keep having the problem just reinstall the os.
Posted via BlackBerryForums.com Mobile


All times are GMT -5. The time now is 07:08 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.