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Old 12-24-2010, 03:56 PM   #1 (permalink)
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Default BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

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Hey Everyone,

I've been having a small issue lately. I just got my Bold 9780 (replaced my Curve 8330, what a difference! wow!) the other day, and it has happened twice now. I pressed the lock button, put it in the holster, pulled it out, and it woudlnt unlock at all. No matter what I pressed, the screen just stayed black until I pulled the battery. That was the first incident...


The second incident I had, very similar, locked it, put it in the holster, got a phone call, went to pull it out of the holster to answer the call, this time the screen showed me who was calling, but no matter what button I pressed, I couldn't answer, or push the call the voicemail. Nothing I did with the phone would unlock the keypad, not even pressing the unlock button.


It hasn't happened since, but thats twice now, in less than a week that I've had this phone, kinda worried. hopefully someone can shed some light on this for me, as to whether it's something I'm doing wrong, if there's a way around it, or if I should be paying a visit to my retailer again after the christmas holiday?

Any help would be appreciated.

Last edited by brandon27 : 12-24-2010 at 03:58 PM.
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Old 12-30-2010, 12:25 PM   #2 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

I've had the same issue with my bold 9780. Except ... I only have the issue for a few moments. I hit the unlock button and it doesn't unlock, so I hit it a few more times, and it usually solves it, but if it doesn't, I hold the power off button and it usually wakes the screen up.
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Old 12-30-2010, 01:31 PM   #3 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

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Originally Posted by Harrison Leggio View Post
I've had the same issue with my bold 9780. Except ... I only have the issue for a few moments. I hit the unlock button and it doesn't unlock, so I hit it a few more times, and it usually solves it, but if it doesn't, I hold the power off button and it usually wakes the screen up.
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Interesting. When mine did that, nothing I could do would wake it. Fortunately, in the last week or so, it hasnt happened since. Strange though.
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Old 12-30-2010, 01:33 PM   #4 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

Hmm you are running os 6 correct?
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Old 01-01-2011, 02:39 PM   #5 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

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Originally Posted by Harrison Leggio View Post
Hmm you are running os 6 correct?
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Yes.

6.0 Bundle 863 (v6.0.0.285. Platform 6.5.0.54) according to the info screen.
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Old 01-01-2011, 02:46 PM   #6 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

I suspect something you've installed that runs in the background. Is that a possibility? Or did it do this while still stock before you added any third-party apps?
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Old 01-01-2011, 05:58 PM   #7 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

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I suspect something you've installed that runs in the background. Is that a possibility? Or did it do this while still stock before you added any third-party apps?
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It was still pretty much stock, it was in the first day or two I had it that it really gave me those issues. I may have had a few apps on it, but all that were on it, are still on it today and it hasnt acted up. Still kind of confused by it all. The stuff I would have had on it at the time would have been Score Mobile, TSN mobile, WeatherEye, Yellowpages really.
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Old 01-01-2011, 06:03 PM   #8 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

If it were me, I wouldn't worry about it--or at least try not to worry about it. I've had a couple things that happened once or twice and haven't happened again since. Until it breaks for good or else you find a way to repeat it, I don't know what else to do.
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Old 01-02-2011, 08:27 AM   #9 (permalink)
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Default Re: BOLD 9780 - Unable to unlock keyboard or wake screen after holstering??? help?

If you keep having the problem just reinstall the os.
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