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Old 01-13-2011, 06:27 AM   #1 (permalink)
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Default why my 9780 GPS not working?please help

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hi,i am new here,i just got my 9780 from rogers these days.but i found its GPS not working,even in google maps or blackberry map,i check it in option->location setting->reflesh location,but didn't help...did anyone have the same question?
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Old 01-13-2011, 06:36 AM   #2 (permalink)
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Default Re: why my 9780 GPS not working?please help

Go outside with a clear view of the southern sky and try the GPS refresh again, 2-3 times in a row, it may take 7-8 minutes each time.
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Old 01-13-2011, 06:45 AM   #3 (permalink)
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Default Re: why my 9780 GPS not working?please help

And do you have a BB data plan? You need that for the map applications.
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Old 01-13-2011, 07:01 AM   #4 (permalink)
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Default Re: why my 9780 GPS not working?please help

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Originally Posted by JSanders View Post
Go outside with a clear view of the southern sky and try the GPS refresh again, 2-3 times in a row, it may take 7-8 minutes each time.
thx,i will try,seems its gps signal is bad,i can get my gps location on my nokia n900 in the same place
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Old 01-13-2011, 07:22 AM   #5 (permalink)
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Default Re: why my 9780 GPS not working?please help

Did you go outside as Jsanders instructed?

When you did the "option->location setting->reflesh location", how long did you wait?
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Old 01-13-2011, 08:04 AM   #6 (permalink)
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Default Re: why my 9780 GPS not working?please help

And, as Dubdub said, you'll need a BlackBerry Data Plan for the mapping applications, but just to get your GPS refresh and location, your BlackBerry will do it with data plan, actually without even a SIM card.
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Old 01-13-2011, 09:40 PM   #7 (permalink)
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Default Re: why my 9780 GPS not working?please help

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And do you have a BB data plan? You need that for the map applications.
excuse me, what is Data Plan?
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Old 01-13-2011, 09:44 PM   #8 (permalink)
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Default Re: why my 9780 GPS not working?please help

uh oh...

data plan is what you need to browse the web, get e-mail and make most of the 3rd party apps work. Otherwise, the only things that will work on your BB will be SMS text, MMS and phone. If you had to ask what a data plan was, chances are you don't have one.
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Old 01-13-2011, 09:46 PM   #9 (permalink)
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Default Re: why my 9780 GPS not working?please help

Quote:
Originally Posted by JSanders View Post
And, as Dubdub said, you'll need a BlackBerry Data Plan for the mapping applications, but just to get your GPS refresh and location, your BlackBerry will do it with data plan, actually without even a SIM card.
Blackberry Data Plan...it's a new word for me,never heard,application or service?
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Old 01-13-2011, 09:58 PM   #10 (permalink)
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Default Re: why my 9780 GPS not working?please help

Call your carrier...any smart phone requires a data plan to access the features I mentioned above. It's not unique to Blackberry, except the data for Blackberry has to be Blackberry enabled or it won't work properly.
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Old 01-13-2011, 10:11 PM   #11 (permalink)
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Default Re: why my 9780 GPS not working?please help

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Originally Posted by stevew View Post
uh oh...

data plan is what you need to browse the web, get e-mail and make most of the 3rd party apps work. Otherwise, the only things that will work on your BB will be SMS text, MMS and phone. If you had to ask what a data plan was, chances are you don't have one.
oh,i think i got what u mean,that's very embarrass i asked the stupid questions,these is no popular BIS and BES service in china,bber used blackberry without email activate,but can browser and 3rd part application.few bber used BES and BIS,i did,but quit,cause i change the vendor,and the new vendor didn't service BIS yet....i sounds complicated,hum?terrible...

otherwise,seems i did it before on my 9000 if my phone can browser the internet and use google maps,so 9780 must work with Data Plan?
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Old 01-13-2011, 11:15 PM   #12 (permalink)
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Quote:
Originally Posted by devnull View Post
Did you go outside as Jsanders instructed?

When you did the "option->location setting->reflesh location", how long did you wait?
Yep,about 1-2mins,then "location update failed"
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Old 01-15-2011, 04:49 AM   #13 (permalink)
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Default Re: why my 9780 GPS not working?please help

hello

it's not an issue of your bb not working right there is a problem in the software just on the 9780's. i was the first one to complain to rim about this when i noticed it wasn't working right. so the more complaint's rim gets the sooner they will get an update there number is 877 255 2377. please call and tell them. and yes you do have to have the data plan. but if your getting email and can browse the web you have a data plan. i have had every new bb since 2004 so i do know more than your carries tech's do. and you should not have to do this but if you pull out the batt it will work from 2 to 5 hrs close to the 2 hr before it stops updating your gps. now it will keep triangle your gps location. but that will not pinpoint it with the sat's like it should it will get you within about 2 miles. so either pull the batt or press alt and hold then press shift and hold ( the key to the right of the sym key ) then del then let them all go and that will reboot the phone without having to pull the batt. but anyone that reads this please call rim with the number above. it only has this problem on the bb 9780's. also after you reboot the phone then go into location settings and refresh it will pick your location up right away. but it will stop working after a while again. and dont bother with trying to change settings or app permissions none of that is going to work i have tried it all. i have tested it on 5 different 9780's my self so i know it's a software problem. i assume the bb 9800's are not having these problems it just seems to be the 9780's only. last thing when one gps app stops working they all stop no matter if its bb maps, google maps, telenav, and you carrier will most likely tell you to delete the apps that didnt come on your phone. this will not make any difference. when it stops pinpointing your location you have to reboot the phone to make it start working again. hopefully rim will solve the problem but the more we complain the faster it will get done. and they say im the only actually calling them and telling them this so call them instead of your carrier. because their the one's that will have to make an update not your carrier.

Last edited by tripp32 : 01-15-2011 at 05:15 AM.
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Old 01-15-2011, 10:07 AM   #14 (permalink)
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Default Re: why my 9780 GPS not working?please help

In English please...
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Old 01-19-2011, 05:32 AM   #15 (permalink)
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Default Re: why my 9780 GPS not working?please help

I figure out the problem ,thanks all
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Old 01-19-2011, 05:38 AM   #16 (permalink)
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Default Re: why my 9780 GPS not working?please help

Explain what the problem was, or what you learned, for the benefit of others who follow. Just saying, "Thanks, I fixed it" doesn't explain what was wrong and how you came to fix it or understand your mistake. It may help others who find this thread when searching.
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