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Old 01-14-2011, 09:50 AM   #1 (permalink)
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Default BB 9700: When I press the number "1", number "7" appears..

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When I press the number "1" on the keyboard of my Blackberry Bold 9700, the number "7" appears on the screen, and vice-versa???

This problem occurs only when I'm in the beginning screen.
When I'm calling with a helpdesk for example, the "1"-key is really "1".
Also if I press the "green telephone"-key first and afterwards I dial a number, there's no problem. But in the (let's call it) desktop, the 1 = 7 and 7 is 1.

Very irritating. Anyone knows what to do to solve this problem?
My keyboard and language settings are OK..(?)
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Old 01-14-2011, 11:07 AM   #2 (permalink)
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Default Re: BB 9700: When I press the number "1", number "7" appears..

Has this been happening since you got the phone? What version of the OS are you using? Possibly upgrading the OS will fix this.
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Old 01-14-2011, 11:50 PM   #3 (permalink)
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Default Re: BB 9700: When I press the number "1", number "7" appears..

It sounds like the keypad has an alignment issue, which I have seen before on these things...
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Old 01-16-2011, 04:09 AM   #4 (permalink)
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Default Re: BB 9700: When I press the number "1", number "7" appears..

Quote:
Originally Posted by Howard S. View Post
Has this been happening since you got the phone? What version of the OS are you using? Possibly upgrading the OS will fix this.
I bought it secondhand, so since then..
I'm using 6.0.0.418?
I'll try updating it...

Quote:
Originally Posted by stevew
It sounds like the keypad has an alignment issue, which I have seen before on these things...
So you believe there's actually nothing I can't do about it?
The strange thing is that it occurs only in the beginning screen.
When I'm calling or when I press the green telephone first, the 1 is a 1 and 7 is a 7
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Old 01-19-2011, 09:15 AM   #5 (permalink)
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Default Re: BB 9700: When I press the number "1", number "7" appears..

This is related to your OS. 6.0.0.418 is a leaked beta version, not official.

It's a bug, you could potentially downgrade to 6.0.0.380 which is the latest official version but I have .418 and just live with this issue as .380 has even more annoying bugs.

Hopefully we'll soon have a good OS 6 version for Blackberry BOLD.
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Old 01-21-2011, 12:54 AM   #6 (permalink)
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Default Re: BB 9700: When I press the number "1", number "7" appears..

you need clean the keypad, the keypad was dirtied. open the housing then clean it,
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