03-21-2011, 05:18 AM
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| | problems with Orange in West London - advice needed
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I have had a problem ongoing with Orange where I suddenly lose access to Yahoo Messenger and/or the internet.
Internal Server Error
Connection error 65 (and once 66 just for variety)
Orange were being as helpful as they could be. They changed the phone after checking everything. Still no joy. I was told there was a randomly occurring problem with OS5 so they upgraded me to an OS6 9780. Still no joy.
I rang them yesterday and got some guy with real attitude
I have had the 4 spots, 5 bars and 3G throughout all this.
Suddenly he says, there is too much traffic and too many masts out. I have had this conversation with the previous guys who assured me there were plenty of masts around.
This new guy says there are many out and they might be fixed in 'the next three months' and things should improve.
I scarcely use the telephone. I'm all about data, the internet, yahoo messenger and uploading photos to Facebook.
sometimes they connect, more often they don't,
Is there anyone out there in West London who can suggest who DOES have good coverage.
Would it be better if I tagged phone onto home wifi. I haven't tried that yet.
Should I ask Orange for a rebate? I have been a loyal customer for many years. When I said to this chap that I am paying a lot of money for a service I am not getting, he was very patronising and dismissive. I'm certainly going to report him.
In the meantime, can I leave the contract? This chap was saying they will not release me. That can't be right surely?
I would rather stay where I am if they can get it working but it is causing problems between me and my man who is in New Mexico.
All suggestions gratefully received.
I love my mobile - all my friends live there or in my computer!