BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-03-2011, 03:55 PM   #1 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Youtube problem on 9780

Please Login to Remove!

Hello,
I recently bought a BB 9780, it is absolutely brilliant !
Sadly, I do have a problem with the youtube app. It allows me to view videos on youtube only if I'm conected to a WI-FI network, if I use my Vodafone internet (yes, I DO have a contract with them, 100mb/month) it doesn't work: "An error has occurred attempting to play media." appears when I click on a video.
A friend of mine who also has a 9780 (he's on another carrier - Orange), has the same problem.
Does anyone know what the problem is, what should I do ?

Thank you !!

Last edited by opkbv : 04-03-2011 at 03:57 PM.
Offline  
Old 04-03-2011, 04:27 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: Youtube problem on 9780

Is your data plan a BlackBerry data plan?

When you are using the mobile network instead of wifi, are you still accessing the mobile youtube address, m.youtube.com?

Have you tried clearing the browser cache, doing a hard reset, and then trying the address again?
__________________
- Ira
Online  
Old 04-03-2011, 04:54 PM   #3 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

Quote:
Originally Posted by aiharkness View Post
Is your data plan a BlackBerry data plan?

When you are using the mobile network instead of wifi, are you still accessing the mobile youtube address, m.youtube.com?

Have you tried clearing the browser cache, doing a hard reset, and then trying the address again?
Yes, it's a BB data plan.
Yes, I can still access m.youtube.com.
I just tried clearing the cache, I did a hard reset...but still not working :(
Offline  
Old 04-03-2011, 04:59 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: Youtube problem on 9780

All I can advise is search the forum and read through the threads on trouble with youtube. I've read your problem before, can access on wifi but not the mobile network, and vice versa. Some can't get it either way.

To see if it is streaming video, or just the youtube site, try a video at Comedy Central Mobile Home using the mobile network.

Posted via BlackBerryForums.com Mobile
Online  
Old 04-03-2011, 05:26 PM   #5 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

After a quick search on the forum, i found out that many people are dealing with this problem and no one has found a solution so far...
Offline  
Old 04-03-2011, 07:44 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: Youtube problem on 9780

Yep. Many threads.

Does the video at Comedy Central link I posted play for you?
Posted via BlackBerryForums.com Mobile
Online  
Old 04-04-2011, 04:18 AM   #7 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

I've just tried to play videos on the comedy central link you posted, but unfortunetely i get the same error "An error has occurred attempting to play media."
THIS IS SO ANNOYING !!!!
Offline  
Old 04-04-2011, 08:11 AM   #8 (permalink)
Thumbs Must Hurt
 
Drug$toreCowboy's Avatar
 
Join Date: Apr 2007
Location: GTA, Canada
Model: 9700
OS: 6.0.0.706
Carrier: Fido (BIS)
Posts: 50
Post Thanks: 1
Thanked 5 Times in 4 Posts
Default Re: Youtube problem on 9780

Without the benefit of knowing if your 9780 was obtained from your carrier, I can't tell you what the settings are.

However, if you are using an unlocked version, just take a look in "Options" - "Device" - "Advanced System Settings" - "TCP IP" - and check in the APN settings that your carrier information is in there.

For example, my 9780 is an unlocked Bell unit and my service provider is Fido. So, I changed the APN to "internet.fido.ca" and save the changes made. YouTube works perfectly for me now. Prior to that, I had the same problem you have.

Give this a try and let us know if this did the trick for you.

Last edited by Drug$toreCowboy : 04-04-2011 at 08:13 AM. Reason: Added Information to the post
Offline  
Old 04-04-2011, 08:22 AM   #9 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

Quote:
Originally Posted by Drug$toreCowboy View Post
Without the benefit of knowing if your 9780 was obtained from your carrier, I can't tell you what the settings are.

However, if you are using an unlocked version, just take a look in "Options" - "Device" - "Advanced System Settings" - "TCP IP" - and check in the APN settings that your carrier information is in there.

For example, my 9780 is an unlocked Bell unit and my service provider is Fido. So, I changed the APN to "internet.fido.ca" and save the changes made. YouTube works perfectly for me now. Prior to that, I had the same problem you have.

Give this a try and let us know if this did the trick for you.
I can assure you that my 9780 whas obtained from my carrier, Vodafone. My BIS is also provided by Vodafone.

I took a look in the APN settings....surprise, I have NO settings there! There's blank everywhere..No APN, no user name for APN, no password for APN.. Any ideas ?
Offline  
Old 04-04-2011, 08:33 AM   #10 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Youtube problem on 9780

Just go here:

Let me google that for you
Offline  
Old 04-04-2011, 08:42 AM   #11 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

I've typed internet.vodafone.ro in the APN, but youtube is still not working...everything is working fine on my 9780 (mail,facebook, browser in general, etc), except for the youtube (and all streaming websites, i guess)
Offline  
Old 04-04-2011, 09:01 AM   #12 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9780
PIN: N/A
Carrier: .
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

Another problem discovered: my MMS is not working, a red X appears when I try to send a picture.
Can't stand it anymore..
Offline  
Old 04-04-2011, 09:05 AM   #13 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default Re: Youtube problem on 9780

I guess time to call the carrier: If they promise MMS, they should let you know how to configure your phone to be able to send and receive MMS.
Offline  
Old 04-04-2011, 02:40 PM   #14 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: Youtube problem on 9780

Should not need the carrier APN if using the native BlackBerry browser. If using a third-party browser, yes, but then you would have hit a wall with browser before even getting to youtube.

You typically need a BlackBerry data plan for MMS, I understand. Agree that call to carrier is the thing to do. And mention the streaming video problem after the MMS problem is dealt with.
Posted via BlackBerryForums.com Mobile
Online  
Old 04-04-2011, 03:23 PM   #15 (permalink)
Knows Where the Search Button Is
 
daudbros's Avatar
 
Join Date: Feb 2011
Location: DUBAI
Model: 9900
OS: OS7.2406
PIN: 28BED24A
Carrier: etisalat
Posts: 24
Post Thanks: 5
Thanked 0 Times in 0 Posts
Default Re: Youtube problem on 9780

Any luck I am having similar issues I am located here in Dubai UAE and the carrier is Etasilat I hope some one finds a solution
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Youtube problem on 9780
Thread Thread Starter Forum Replies Last Post
BB Maps installation troubles mattbutsko General 9700 Series Discussion - Bold 2 3 07-02-2010 08:21 PM
Youtube Uploading Problem samrunner General 9500 Series Discussion - Storm 0 05-02-2010 11:52 AM
Getting Youtube "A problem occured while trying to render the page" Big_O General 8300 Series Discussion - Curve 3 04-19-2008 04:56 PM
nXTL problem on 7520 CyBeRcR0W General BlackBerry Discussion 1 08-18-2006 08:23 PM
BES problem or Exchange 2000 problem? Smits General BlackBerry Discussion 5 08-12-2006 11:21 AM





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.