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Old 05-02-2011, 11:40 AM   #1 (permalink)
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Default Blackberry Protect won't install on 9700 w/ OS6

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I recently installed OS 6 on my 9700. When I tried to install "Blackberry Protect" I receive an error message that it cannot be installed on phones connected to an enterprise server. I'm connected to a plain old AT&T server. Can anyone help?
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Old 05-02-2011, 12:53 PM   #2 (permalink)
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Default Re: Blackberry Protect won't install on 9700 w/ OS6

What do you mean by "plain old AT&T server"?

Sounds like the device is or was on BES.
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Old 05-02-2011, 03:25 PM   #3 (permalink)
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Default Re: Blackberry Protect won't install on 9700 w/ OS6

It was never on a BES Server. I am a regular AT&T private customer. I am not part of any organization that provides an Enterprise Server.
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Old 05-07-2011, 01:11 PM   #4 (permalink)
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Default Re: Blackberry Protect won't install on 9700 w/ OS6

I had this issue (I'm on Rogers) with a BIS data plan. After updating to OS 6 on my Bold 9700, I tried it and the error message I received was that it was not compatible. I tried it a few minutes later and for some reason, it started to install and has worked since.
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Old 05-07-2011, 03:39 PM   #5 (permalink)
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Default Re: Blackberry Protect won't install on 9700 w/ OS6

did u buy ur bb new or used?
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Old 05-07-2011, 10:07 PM   #6 (permalink)
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Default Re: Blackberry Protect won't install on 9700 w/ OS6

I bought the 9700 new almost 2 years ago. It's worked flawlessly until I upgraded to OS6
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Old 06-01-2011, 06:15 AM   #7 (permalink)
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Quote:
Originally Posted by Fivepart View Post
I recently installed OS 6 on my 9700. When I tried to install "Blackberry Protect" I receive an error message that it cannot be installed on phones connected to an enterprise server. I'm connected to a plain old AT&T server. Can anyone help?
I also have this problem although I bought a used Verizon Bold 9650. I can't install BB Protect cuz it keeps on saying I'm on BES while I use BIS. Is there anyway I can remedy this? Thanks
i
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