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Old 05-13-2011, 09:20 AM   #1 (permalink)
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Default BB9700 not booting up

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I have recently received a BB 9700. When I inserted the battery in the phone the phone won't boot up. I thought maybe the battery was not good, so I inserted the battery of another 9700 I have and it still won't boot. The only thing that appears on the screen is a battery with a red X thru it and the message error 507. I looked it up and it means to reload the OS. So I plugged the 9700 on my PC and started to load the latest software. After a while I received a message telling me that the phoen is not connected to PC. I have tried it twice and still got the same result.
Anyone can tell me what's wrong and what to do to solve this problem.
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Old 05-13-2011, 09:22 AM   #2 (permalink)
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Default Re: BB9700 not booting up

As you found out, 507 means there is no OS on the device. See the sticky at the top of the 9700 section for the latest 9700 OS and instructions on how to install.

Since it will not connect, you have a couple options:

1. see the FAQ to wipe with Jl_cmdr and then reload the OS. There is also a post int he FAQ about what to do if Jl_cmdr will not connect.

2. see the sticky at the top of the BB Help section, "Desktop Manager will not connect/detect my BB" for information.

3. use Google to find and download BBSAK to see if that will connect and allow you to reload the OS.
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Last edited by Dubdub : 05-13-2011 at 09:25 AM.
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Old 05-13-2011, 01:04 PM   #3 (permalink)
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Default Re: BB9700 not booting up

Thanks Dubdub. I will give them a try.
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