BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-22-2011, 11:54 AM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9780
PIN: N/A
Carrier: Vodafone UK
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 9780, software sluggish, busy clock appearing, battery drain / memory leak!! help!

Please Login to Remove!

Hi there - have recently got a Blackberry Bold 9780 on corporate scheme from Vodafone UK.

Originally came with software version .294 I think.... had problems with battery draining very fast so upgraded a few days ago to the latest version I can see on website, which is .546.
6.0 Bundle 2474 (v6.0.0.546, Platform 6.6.0.207)


Since doing this, a number of problems:

a) battery drain I don't think has improved

b) main issue is handset is very sluggish.... black clock-symbol hour glass frequently popping up and spinning in screen. Have to wait until it has finished doing this before I can do anything. Having to do battery pulls to get it working again sometimes.

c) boot up time after a battery pull seems slower than before.



basically, b is the main problem and quite a big one!! the thing doesnt seem useable at all.

Have been into the application settings on the handset, and the system software seems to be quite often running at very high CPU level (hence I guess the sluggishness).



Is this a known issue with this build?



I think I probably need to regress back to an older version of the o/s. What version is recommended as the most stable for the 9780, and best in terms of battery drain, memory leakage and responsiveness? is it .480? please advise.

Also, can you let me know where I can get this version from?



Finally, when I upgrade/downgrade versions, is there a way to avoid having to do whole enterprise activation process again, and just change o/s version?



Help greatly appreciated - this is driving me made and my old curve 8310 was better!!!!



Thanks,
Matt
Offline  
Old 05-22-2011, 12:21 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,033
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

If it is a company BB on BES, you need to chat with the BES Admin/IT Staff before you do anything.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 05-22-2011, 12:25 PM   #3 (permalink)
New Member
 
Join Date: May 2011
Model: 9780
PIN: N/A
Carrier: Vodafone UK
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

sorry, should have been clearer... it is individual blackberry, but connected via bes to office.

was on a blackberry curve 8310 before which was fine.

Definitely a problem with this as CPU on the device seems to be being very heavily consumed by the system software and also phone (even when not on phone!)
Offline  
Old 05-22-2011, 12:58 PM   #4 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,033
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Battery pull?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 05-22-2011, 01:05 PM   #5 (permalink)
New Member
 
Join Date: May 2011
Model: 9780
PIN: N/A
Carrier: Vodafone UK
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

as in remove the battery and put it back in again in order to reboot the phone.
Offline  
Old 05-22-2011, 01:06 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,732
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Yes. Do it with the power on. Wait at least 30 seconds.

With regard to the sluggish behavior, have you taken a second look at after-market apps you are running, or maybe a corporate app? Pay attention to what is open and running at the time you are having trouble, and note that some apps may be set to run in the background when closed.

Posted via BlackBerryForums.com Mobile

Last edited by aiharkness : 05-22-2011 at 01:10 PM.
Offline  
Old 05-22-2011, 01:27 PM   #7 (permalink)
New Member
 
Join Date: May 2011
Model: 9780
PIN: N/A
Carrier: Vodafone UK
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

having done a battery pull/reboot the blackberry is now doing nothing. If I go into application management to look at CPU usage I would expect to see not a lot... the Phone app is going up and down from low percentage, to 36, 78 and even 98%/100% usage... even though doing nothing. Basically it is chewing up the CPU...
And in the last 4 hours the battery has gone from 100% to 60%, even though I'm not doing anything with it.
None of the other apps I have installed seem to be doing anything with the CPU...

Help - any ideas? why is the thing just draining battery. Have got it set in 2g only mode, GPS wireless and bluetooth switch off... yet CPU still really busy with "phone" and battery draining.
Offline  
Old 05-22-2011, 04:47 PM   #8 (permalink)
CrackBerry Addict
 
Join Date: May 2008
Model: 9900
OS: 7.1 Hybrd
Carrier: tmo
Posts: 515
Post Thanks: 1
Thanked 5 Times in 5 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Yeah, i do remember seeing the phone app in particular being an issue with the newest builds. Try downgrading by a build or two; i don't remember the build i was running, but i know it was recent and did not have this problem. IIRC, it was the version for 9700 that leaked out about a month before this current leak.

I have a 9700, and while the software build i put on it is custom i am not having any problems with the .546 build.

I get 18+ hours with wifi/3g/BBBridge enabled. That's with a counterfeit batter mind you, so with my year old, but OEM battery, i get 24+.


Best of luck.


Also, now you know why you're not supposed to upgrade the software unless your carrier approves it. They test it for a lot of bugs and the like. If you're going to upgrade right away, at least come here (and to the other usual places) to see what other people are saying about the new builds.
__________________
--- Siggie ---
Offline  
Old 05-22-2011, 06:04 PM   #9 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

546 has some issues with slugishness from time to time, but it's not sluggish for me most of the time. I get the busy clock once in a while, but it's a short lived one, when it happens. I'd suspect 3rd party apps being more of a culprit than the OS.

Re: Enterprise activation - it will always do that after an OS update, but it's a short process and changes nothing, really. You can't stop it either way.
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 05-23-2011, 01:56 AM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2010
Model: 9700
PIN: N/A
Carrier: Rogers Wireless
Posts: 114
Post Thanks: 0
Thanked 11 Times in 11 Posts
Default

Quote:
Originally Posted by matcan View Post
as in remove the battery and put it back in again in order to reboot the phone.
I've had my 9780 for about 3 months. I have used every official and leaked OS on it. Yes, the newer versions have had a CPU issue and just installed 6.0.0.570 last night.

So far, its okay. Unless I load up a certain audiobook app. Then I get massive slowdowns and I end up staring at the hourglass.

Every BB6 version I've tried is a pain, eventually. Memory bleed usually gets ridiculous after a couple weeks and battery pulls don't help for long. Same with my 9700. I used every OS for that one too.

Yes, 480 was pretty good. I used it for 3 weeks and was very pleased with it.

Here's 480....

9780/6.0.0.480 Leak
http://hotfile.com/dl/108149937/a83ee3a/9780jAsia_PBr6.0.0_rel2115_PL6.5.0.153_A6.0.0.480. exe.html

If you want to try the latest, here's 570...

9780/6.0.0.570 Leak
http://www.fileserve.com/file/pYfvAPq

If you downgrade to 480, you'll need to go to add/remove programs and uninstall any BB6 versions and reboot the PC. Then install 480. Then make sure DMgr is closed and go to

C, program files, common files, research in motion, apploader folder - then run Loader.exe

Plug in the BB and load 480. (You won't need to delete the vendor.xml as its a blank vendor file)

I've also had success running BB Boss with 536 on my 9780. I shrank the OS. Removed languages, extra fonts, help files etc and the BB ran like a racehorse. The newest version (2.2 for PC) will also shrink the OS on your BB, directly... Without having to reinstall :D. I didn't select any "Advanced options".

Here's BB Boss 2.2 for PC

http://www.berryreview.com/2011/03/17/shrinking-your-os6-with-bb-boss/

There's a link in the review

Hope this helps.
Posted via BlackBerryForums.com Mobile
Offline  
Old 05-23-2011, 08:59 PM   #11 (permalink)
Knows Where the Search Button Is
 
Tubby's Avatar
 
Join Date: Feb 2007
Location: Toronto
Model: 9700
OS: 6.0.0.534
Carrier: Bell Mobility
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

We are having the exact same problem with extremely high CPU usage of the 'Phone' application ever since upgrading to .534
Unfortunately no solution yet...

Thread 1:
OS6.0.0.534 Problem

Thread 2:
Stalling/Battery Life problems with 6.0.0.526+ SOLUTION?
__________________
Bold 9700 ----- BES ----- Bell Mobility
Offline  
Old 05-24-2011, 01:03 AM   #12 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Move to .570.
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 05-24-2011, 12:34 PM   #13 (permalink)
Knows Where the Search Button Is
 
Tubby's Avatar
 
Join Date: Feb 2007
Location: Toronto
Model: 9700
OS: 6.0.0.534
Carrier: Bell Mobility
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Quote:
Originally Posted by stevew View Post
Move to .570.
WonkotheSane mentioned in 'Thread 2' above that the problem came back for him on .570
__________________
Bold 9700 ----- BES ----- Bell Mobility
Offline  
Old 05-24-2011, 06:44 PM   #14 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

I'm on BES; no issues with any release so far.
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 05-26-2011, 05:16 PM   #15 (permalink)
Knows Where the Search Button Is
 
Tubby's Avatar
 
Join Date: Feb 2007
Location: Toronto
Model: 9700
OS: 6.0.0.534
Carrier: Bell Mobility
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Quote:
Originally Posted by stevew View Post
I'm on BES; no issues with any release so far.
There must be some unique BES setting that we all have that you don't. Very strange how the few of us affected can all wipe our bberries clean and do a fresh install with no 3rd party apps and the problem keeps coming back.
__________________
Bold 9700 ----- BES ----- Bell Mobility
Offline  
Old 05-27-2011, 05:51 PM   #16 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

...and we're on the same carrier too. What's your BES and Exchange version? It may be newer than ours...

I have checked this time and time again, but do not have the issues with the CPU that you all do. It might be your Sec policy that may be tighter than ours and is causing the phone to keep contacting the BES for Sec lookups...I don't know...

See this article - maybe it applies to you

http://www.blackberry.com/btsc/dynam...C&kcId=KB25412

Also - ask the sysadmin if the same thing happens on the BES CPU...VMware was known to sometimes cause these issues in the past
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...

Last edited by stevew : 05-27-2011 at 05:58 PM.
Offline  
Old 08-21-2011, 01:52 PM   #17 (permalink)
Knows Where the Search Button Is
 
Tubby's Avatar
 
Join Date: Feb 2007
Location: Toronto
Model: 9700
OS: 6.0.0.534
Carrier: Bell Mobility
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb Re: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! hel

Hi All,
This problem has finally been fixed for me by upgrading to .615

Here is the link to it:
http://www.blackberryforums.com/gene...-language.html
__________________
Bold 9700 ----- BES ----- Bell Mobility
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 9780, software sluggish, busy clock appearing, battery drain / memory leak!! help!
Thread Thread Starter Forum Replies Last Post
Deploying apps through the BES Gavsta General 8300 Series Discussion - Curve 3 08-26-2007 08:33 AM
Max The Battery Life Of Your New BlackBerry Mark Rejhon General BlackBerry Discussion 78 07-12-2007 12:08 PM
Mark Rejhon's Top 7 Most Important BlackBerry Requests for RIM's Growth Success Mark Rejhon General BlackBerry Discussion 15 06-06-2007 03:30 AM
Development Guidelines for Chat Software Developers Mark Rejhon Developer Forum 2 11-18-2005 06:49 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.