BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-23-2011, 03:04 PM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9800
PIN: N/A
Carrier: VodafoneUK
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default "More all" not showing message until message closed and re-opened

Please Login to Remove!

Hi all,

I have two users with 9780s, supplied by Vodafone UK. When the users go into email they've sent, they only see the option to request more. If they perform a "more all", there is network activity as thought the Blackberry is downloading the contents of the message. That said, the message remains blank. If they then close the message and re-open it, the content of the email displays.

Anyone come across this before? It only seems to be happening on the Bold 9780 devices. All our other devices are OK.

What I can tell you about our setup is that we are running BES 4.1.5 (Bundle 79) with Exchange 2003 Standard server.

I am going to trawl through the BES logs tomorrow to see if I can find anything that jumps out. That said, would be interested to know if anyone else has had similar issues.

Regards,

Bob
Offline  
Old 06-15-2011, 04:50 AM   #2 (permalink)
New Member
 
Join Date: Jun 2011
Location: Prague
Model: 9700
PIN: N/A
Carrier: Telefonica O2 CZ
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: "More all" not showing message until message closed and re-opened

same here, we have 9700, 8520 and problems only with 9780. Have you tried to update firmware on BB 9780?

Dan

+ we have BESx 5.0.3, BB OS v 6.0 Bundle 1306 (v6.0.0.359, platform 6.5.0.93)

Last edited by dbarcot : 06-15-2011 at 04:53 AM. Reason: more info added
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.