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Old 05-29-2011, 10:13 AM   #1 (permalink)
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Smile Help! BB Internet Service / new version / locked me out

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I think i might have installed a new, incompatible version of BB Internet Set Up / Service. The device is now either not booting up or gives me the old "Uncaught exeption". I tried to find a way to restore the device to factory settings but it won't let me do it. I'm running a version of OS 6.0 (latest TMO os) and am a Intel Mac user and usually back up with the newest mac-compatible BB desktop software. Any ideas how to reset this baby? Thanks so much, experts!
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Old 05-29-2011, 10:22 AM   #2 (permalink)
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Default Re: Help! BB Internet Service / new version / locked me out

You probably are going to need to get access to a computer running Windows in order to reset it.
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Old 05-29-2011, 11:44 AM   #3 (permalink)
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Default Re: Help! BB Internet Service / new version / locked me out

I had a similar problem and a complete reload of the OS via a ThinkPad was the only answer.

It all began when I wanted to make my BB calendar sync wirelessly with my GMail calendar. I needed to use the Setup app to verify the security/settings for my GMail account and get wireless sync enabled. But when I opened Setup my BlackBerry immediately informed me there was an update available and I could not proceed until I updated. So I did. After what seemed like a simple update, the restart hung and wouldn't complete. I let it sit for half an hour trying to complete the reboot on it's own, but no soap.

Battery pulls did nothing. It continued to hang at the same point. The only thing to do was a complete re-install of the OS, and for that you still need Windows. I used AppLoader.exe which is part of the Desktop Manager program. That sorted everything.

On an Intel-based Mac you can run Windows. Bootcamp is one option, as is simply setting up your Mac as a dual-boot system and running Windows natively. Parallels, I'm told, doesn't always work with OS reloads on BlackBerry. Something about USB ports not having full functionality. I got an old ThinkPad for probably less than a copy of Windows, and keeping the stray pc around the house has been a good idea, especially for phone stuff. An aging ThinkPad X31 running Windows XP has been fine for me.

Last edited by rambo47 : 05-29-2011 at 11:49 AM.
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Old 05-31-2011, 04:31 AM   #4 (permalink)
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Default Re: Help! BB Internet Service / new version / locked me out

You may have to get BlackBerry Swiss Army Knife on a Windows machine.
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Old 06-02-2011, 06:10 PM   #5 (permalink)
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Default Re: Help! BB Internet Service / new version / locked me out

had the same problem... does anyone know if this problem has been fixed by RIM now so that we can have the wireless sync for calendar and contacts back working as per normal?
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Old 06-02-2011, 06:16 PM   #6 (permalink)
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Default Re: Help! BB Internet Service / new version / locked me out

These OTA updates remain sketchy. Some folks have had success with them but I've had more problems than successes. YMMV.
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