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Old 06-07-2011, 07:49 PM   #1 (permalink)
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Default BB 9700 OS 6 Data While Roaming off - Wi Fi not working

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Hi,

I have an Airtel BlackBerry connection from India.

I am travelling in Singapore and I am able to connect to Wi Fi. When I have data while roaming off, I am able to browse using browser but my Mail and BBM are not working through wifi.

In the Mobile Service Status under BIS connection it says not connected when I have Data while roaming off. I have Data ON and only while roaming OFF.

I had used this successfully in the past with my 8900 in OS 5. Any help in helping me overcome this will be much appreciated.

Thanks,

Sudhakar
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Old 06-08-2011, 04:34 AM   #2 (permalink)
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Default Re: BB 9700 OS 6 Data While Roaming off - Wi Fi not working

Sudhakarks;
I have the same problem. Up until two days ago I had no issue receiving my e-mails and BBM through WIFI. I am also on Airtel. For the last couple days I am not able to get any of my Blackberry services through WIFI. I am in Kuwait at the moment. I have tried calling Airtel, but the people I speak are completely incompetent. My wife has the same issue, so it is not the phone....
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Old 06-08-2011, 06:55 AM   #3 (permalink)
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Default Re: BB 9700 OS 6 Data While Roaming off - Wi Fi not working

Many carriers are configuring their services so you must have a data plan, and it must be accessible to the device for authentication, even if you're using WiFi. That means if you turn off data services you cannot connect over WiFi.
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Old 06-08-2011, 11:41 AM   #4 (permalink)
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Default Re: BB 9700 OS 6 Data While Roaming off - Wi Fi not working

Quote:
Originally Posted by rambo47 View Post
Many carriers are configuring their services so you must have a data plan, and it must be accessible to the device for authentication, even if you're using WiFi. That means if you turn off data services you cannot connect over WiFi.
I just responded to the OP in the General Forum as I have the same issue for the last few days. So has a friend of mine in Germany. Both of us have long standing data contracts. We both have devices connecting to routers while roaming that we have used for months. There appears no logical reason why all of a sudden over the last 48 hours or so we lose WiFi connectivity. Very odd.

In desperation I upgraded the Device OS and it has had no effect.
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Old 06-08-2011, 12:48 PM   #5 (permalink)
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Default Re: BB 9700 OS 6 Data While Roaming off - Wi Fi not working

Just called back to Europe to support at my home network carrier. They are as foxed as me for why it is not connecting via WiFi. Thought I would report back here so you know there does appear to be something up with the Blackberry network for "roamers" trying to connect to BIS or BES via a WiFi connection.
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Old 06-09-2011, 08:12 AM   #6 (permalink)
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Default Re: BB 9700 OS 6 Data While Roaming off - Wi Fi not working

See this thread. We aren't alone

BIS over WIFI stopped working - BlackBerry Support Community Forums

Get complaining to Blackberry in your country and to your carrier.
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