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Old 07-03-2011, 06:13 PM   #1 (permalink)
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hello guys

I have the bold 9780 its been working smooth, today while using bbm all of a sudden i cant view or save the images that i receive in the bbm conversation it just show a black screen when i view them and if i save them also the same.

Plz help me.
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Old 07-03-2011, 06:35 PM   #2 (permalink)
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First troubleshooting step is a hard reset. With the power on, remove the battery f at least 30 seconds. Then try again.
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Old 07-03-2011, 06:44 PM   #3 (permalink)
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I tried that more than once but still it didnt work
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Old 07-03-2011, 06:48 PM   #4 (permalink)
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Don't know. Have you experienced this with multiple contacts, or is it just one so far?

See what others say.

You could try resending service books. I don't know if that is a known fix for this problem or not, but it isn't going to hurt to do it.
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