BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-31-2011, 08:15 AM   #1 (permalink)
Ped
New Member
 
Join Date: Jul 2011
Model: bold
PIN: N/A
Carrier: vodafone
Posts: 8
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default 9700 wont make or receive calls

Please Login to Remove!

Hi Everyone

I have a blackberry bold 9700 that wont make or receive calls or texts.

I ve had the sim changed- no change.

I am absolutely sure that its something to do with the settings as incoming calls go to voicemail (which I cant reach) and I am getting emails.

I can make calls from another handset ok.

I have tried removing the battery and re booting.

Appreciate any help. Thanks

Last edited by Ped : 07-31-2011 at 08:26 AM.
Offline  
Old 07-31-2011, 08:36 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,769
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default Re: 9700 wont make or receive calls

Did it ever work before?
Did it get wet or was it dropped?

Let's get a bit more information. Thanks.
Offline  
Old 07-31-2011, 09:21 AM   #3 (permalink)
Ped
New Member
 
Join Date: Jul 2011
Model: bold
PIN: N/A
Carrier: vodafone
Posts: 8
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 wont make or receive calls

Hi
Yes worked perfectly before. Hasnt got wet or been dropped.
Thanks

I did change providers and the vodafone shop input details. It did work for about 2 days after and then problems started.

Thanks

Last edited by Ped : 07-31-2011 at 09:31 AM.
Offline  
Old 07-31-2011, 09:29 AM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,769
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default Re: 9700 wont make or receive calls

Has it been reported as lost/stolen to your carrier?
Offline  
Old 07-31-2011, 09:35 AM   #5 (permalink)
Ped
New Member
 
Join Date: Jul 2011
Model: bold
PIN: N/A
Carrier: vodafone
Posts: 8
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 wont make or receive calls

No. It has been unblocked though but that was prior to changing providers.

Thanks
Offline  
Old 07-31-2011, 09:39 AM   #6 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,022
Post Thanks: 50
Thanked 303 Times in 291 Posts
Default Re: 9700 wont make or receive calls

I'd call your original carrier and see if they reinstated the block for some reason. This definitely sounds like either a hardware failure or something on the carrier side.
Offline  
Old 07-31-2011, 09:51 AM   #7 (permalink)
Ped
New Member
 
Join Date: Jul 2011
Model: bold
PIN: N/A
Carrier: vodafone
Posts: 8
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 wont make or receive calls

Can they do that.
Offline  
Old 07-31-2011, 10:06 AM   #8 (permalink)
Ped
New Member
 
Join Date: Jul 2011
Model: bold
PIN: N/A
Carrier: vodafone
Posts: 8
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 wont make or receive calls

Hi
Are they allowed to do that. Can I unlock it myself.
Thanks
Offline  
Old 07-31-2011, 10:09 AM   #9 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,022
Post Thanks: 50
Thanked 303 Times in 291 Posts
Default Re: 9700 wont make or receive calls

Quote:
Originally Posted by Ped View Post
Can they do that.
They can make all kinds of mistakes with user accounts. Most are fairly benign and can be corrected with a simple call. As for unblocking it yourself, if it was indeed blocked by the carrier, no. You cannot unblock it yourself.
Offline  
The Following User Says Thank You to rambo47 For This Useful Post:
Ped (07-31-2011)
Old 07-31-2011, 10:13 AM   #10 (permalink)
Ped
New Member
 
Join Date: Jul 2011
Model: bold
PIN: N/A
Carrier: vodafone
Posts: 8
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 wont make or receive calls

Thanks. The thing is it is second hand. If there is a problem with the history (I dont know original carrier) can it be irreversably unlocked or is this likely to go on, one unlokks, the other locks.
Thanks
Offline  
Old 07-31-2011, 10:29 AM   #11 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,769
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default Re: 9700 wont make or receive calls

If the carrier has blocked it (which is different that locking/unlocking) then they will not unblock it.

Call your carrier.
Offline  
The Following User Says Thank You to NJBlackBerry For This Useful Post:
Ped (07-31-2011)
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 9700 wont make or receive calls
Thread Thread Starter Forum Replies Last Post
Phone dropping calls or won't make calls Beccasbarn General 9000 Series Discussion - Bold 1 07-15-2010 01:51 PM
Bold - won't make calls and deletes calendar entries Neeky General BlackBerry Discussion 5 05-06-2010 10:34 AM
Curve wont make phone calls bryce011 General 8300 Series Discussion - Curve 3 12-30-2008 11:55 AM
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 01:08 PM
8110 unable to make or recieve calls kingranchu General 8100 Series Discussion - Pearl 3 12-25-2008 11:16 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.