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Old 08-21-2011, 04:21 PM   #1 (permalink)
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Default Can't update BB 9700 to OS 6

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Hello,

I'm newbie so sorry for this topic. I tried to update my blackberry from OS5 to OS6, but it still shows me there is actually OS.

I'm using Windows 7 and Blackberry was bought from Orange (Slovakia)

I used these instructions:

Quote:
Instructions for installing on ANY carrier's 9700:
1. Download the above OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Vista/Win7 users: In the apploader folder, simply click on "Compatibility files" to see the actual Vendor.xml file. Once you've got that - simply delete the vendor.xml file there (even if you've deleted or think you've deleted it in the folder previously) and voila, it will allow you to update to the newly installed OS!
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
Can anybody shows me right way to update?
Thank you very much

Last edited by wifinka : 08-21-2011 at 04:23 PM.
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Old 08-21-2011, 04:34 PM   #2 (permalink)
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Default Re: Can't update BB 9700 to OS 6

What does this statement mean?

"but it still shows me there is actually OS."

The instructions you posted are the correct instructions.
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Old 08-21-2011, 04:48 PM   #3 (permalink)
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Default Re: Can't update BB 9700 to OS 6

It means that louder.exe cant find any update for OS and it still shows me, that this OS what I am using is the newest OS.
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Old 08-21-2011, 05:14 PM   #4 (permalink)
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Default Re: Can't update BB 9700 to OS 6

What OS version did you download and install on your computer?

Does it show up on your computer under the install programs on the Add/Remove Program list?

Did you delete the vendor.xml file?
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Old 08-21-2011, 05:32 PM   #5 (permalink)
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Default Re: Can't update BB 9700 to OS 6

I downloaded 6.0.0.358 version
In Add/Remove Program list I have Blackberry Desktop Manager
Yes, I deleted vendor.xml...

Can you write me step by step tutorial with download links? I will be very thankfull
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Old 08-21-2011, 05:35 PM   #6 (permalink)
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Default Re: Can't update BB 9700 to OS 6

Look at the top of the page. http://www.blackberryforums.com/gene...ml#post1734886

I suspect same as Mama. Sounds like you did not download the OS for your model.
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Last edited by aiharkness : 08-21-2011 at 05:36 PM.
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Old 08-21-2011, 05:36 PM   #7 (permalink)
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Default Re: Can't update BB 9700 to OS 6

but will it work if I have Orange Slovakia provider?
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Old 08-21-2011, 05:40 PM   #8 (permalink)
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Default Re: Can't update BB 9700 to OS 6

Yes. This is why you delete the vendor file. Just make sure your model is what you think it is, and get the OS file for your model.
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Old 08-21-2011, 05:45 PM   #9 (permalink)
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Default Re: Can't update BB 9700 to OS 6

thank you very much, but where can I download correct OS for my model? Can you give me dl link? Don't forget, my provider is Orange Slovakia
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Old 08-21-2011, 05:49 PM   #10 (permalink)
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Default Re: Can't update BB 9700 to OS 6

The link I posted above in post #6 is to the latest OS thread at the top of the subforum for the 9700. If you do have the 9700 and you want OS 6, those directions tell you where to get the newest version and how to install it.
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Old 08-21-2011, 07:55 PM   #11 (permalink)
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Default Re: Can't update BB 9700 to OS 6

It doesnt work. I used instructions from link what you sent me, but it still doesnt work. It cant find newest OS than is mine.
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Old 08-21-2011, 08:13 PM   #12 (permalink)
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Default Re: Can't update BB 9700 to OS 6

Did you download and install on your computer the file in the link that aiharkness posted?
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Old 08-21-2011, 08:47 PM   #13 (permalink)
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Default Re: Can't update BB 9700 to OS 6

Yes, of course.
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Old 08-21-2011, 09:16 PM   #14 (permalink)
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Default Re: Can't update BB 9700 to OS 6

Ok, and what happens? What didn't work?

You need to give more information if others are going to be able to assist you.

Does the OS show up on your computer under Add/Remove Programs? You stated above that you only had BlackBerry Desktop Manager there.

Did you delete ALL other device OS versions from the computer?

Did you reboot the computer?

??????
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Old 08-22-2011, 08:57 AM   #15 (permalink)
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Default Re: Can't update BB 9700 to OS 6

MY Dear same problem I had before. But Now I am enjoying OS 6. I updated may be 20 times but after that same OS 5 was found SO Want to share with you my experience.

1. Back up your contacts, Messages, mails etc by using Blackberry desktop software.
2. Close BB desktop software
3. Download & install BBSAK software, you can find it very easily through Google.
4. With BBSAK software wipe your device. (It will erase your OS 5, This is what I think you are not doing)
5. Insatall os 6 BY using BBSAK or directly from C drive location.
6. Dont not disturbe the process, wait until it gives you confirmation of successful installation.
7. Enjoy.
For any assistance mail me at [email address]
If successful also mail me at same address.

Thaanks & regards,
Muhammad Irshad
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wifinka (08-22-2011)
Old 08-22-2011, 11:18 AM   #16 (permalink)
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Default Re: Can't update BB 9700 to OS 6

Thank you very much irshadonweb, now I am enjoying OS 6.
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Old 08-23-2011, 08:06 AM   #17 (permalink)
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Default Re: Can't update BB 9700 to OS 6

For what it's worth, you do not need to wipe the device to upgrade the OS. And the instructions in the sticky to work. Not sure what the problem was.
Posted via BlackBerryForums.com Mobile
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Old 08-25-2011, 06:55 AM   #18 (permalink)
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Default Re: Can't update BB 9700 to OS 6

It says update is successful after doing everything by irshadonweb's instructions, but none of the buttons exept for the volume one work for me... What should i do?? If i downgrade to os 5 they work fine... there is the problem?
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