BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 08-27-2011, 01:32 AM   #1 (permalink)
Thumbs Must Hurt
Join Date: Jul 2005
Model: 8900
Carrier: tmo
Posts: 90
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Corrupt files when copied from onboard memory

Please Login to Remove!

I need help fixing a 9700.

The trackpad doesn't go up,down,left,right. It only works to select when I press down but all the other keys work fine and the phone can make calls, etc.
The device has been replaced but the original device has very important photos, word docs, and other files stored directly on the onboard memory. No memory card was used and it may be important to note that BES email was activated.

Steps taken:
I remoted in to the user's desktop and plugged in the old 9700. He put only battery back in the old broken phone and connected to his desktop. I was able to browse the device with Desktop Manager and quickly did a CTRL-C on the /home folder and copied to his PC using Desktop Manager (I forget which version) on Windows 7. The jpegs all had large horizontal stripes going across and most of the .doc flies would not open.
I connected the device to my laptop and PC using DM 6 and DM 5 and was not able to access the onboard file storage. I also tried with a 1GB microSD card in and that didn't work either.
I got the device in my office and connected with DM but the media sync component throws and error when connecting to the phone, even though DM is able to connect and backup the device to an .ipd file.

That covers all the symptoms and observations I can think of. Any help/insight is greatly appreciated!
Old 08-27-2011, 07:52 AM   #2 (permalink)
BlackBerry Extraordinaire
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default Re: Corrupt files when copied from onboard memory

1st step to take if device is having problems? - BlackBerryFAQ
The Search tool and BlackBerryFAQ answer many questions.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Corrupt files when copied from onboard memory
Thread Thread Starter Forum Replies Last Post
The Definitive Hybrid OS thread somerandomguy Beta You Than Me 19 04-23-2012 11:30 PM
Removable Memory [100% secure] MobileRC Rumor Mill 56 03-13-2006 11:51 PM

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.