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Old 09-18-2011, 01:53 AM   #1 (permalink)
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Hi,
I am a new bb user. I have a big problem while I am talking on my phone suddenly it shuts down and restarts. how will I solve this problem? please help me..thanks
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Old 09-18-2011, 09:59 AM   #2 (permalink)
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Do you have a real BlackBerry or a chinese knock-off? There is no "9700B" model.
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Old 09-18-2011, 11:17 AM   #3 (permalink)
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Sounds like a bad battery...
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Old 09-18-2011, 11:43 AM   #4 (permalink)
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it is 9700 bold not chinese knock-off..and there isn't any battery problem. it is full when this problem has occured.

Last edited by ozgesen : 09-18-2011 at 11:44 AM.
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Old 09-18-2011, 11:44 AM   #5 (permalink)
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What version of the handheld OS are you using on the 9700?
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Old 09-18-2011, 11:52 AM   #6 (permalink)
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how will I learn it?
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Old 09-18-2011, 12:03 PM   #7 (permalink)
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one more question? I installed blacberry desktop. is it different program from it or I have to install OS?? ...?
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Old 09-18-2011, 12:06 PM   #8 (permalink)
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It is a different program. Desktop Manager is used to backup/restore the BB, sync it with Outlook (or other Personal Information Manager) and can also be used to load a new OS onto your BlackBerry.

Determining the OS depends on what version you're running. On older versions of the OS, Options / About will tell you what version of the OS is runnign (5.0.0.xxx). Newer versions are in Options / Device / About Device Versions.
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Old 09-18-2011, 12:11 PM   #9 (permalink)
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v5.0.0.593

so is it necessary to install it? and how? )

Last edited by ozgesen : 09-18-2011 at 12:15 PM.
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Old 09-18-2011, 12:18 PM   #10 (permalink)
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Look here -> Latest OS: 9700 5.0.0.1655/5.0.0.1014 (East Asia + English)

The latest released version can be found at the top of the Forum.

Follow these instructions TO THE LETTER and it will get updated to the latest version.
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Old 09-18-2011, 12:20 PM   #11 (permalink)
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after I installed it I will give you feedback.thank you very much. I wish it will solve my problem
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Old 09-18-2011, 01:10 PM   #12 (permalink)
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I have just installed it..thank you very much. I called somebody and now there is no problem. thanks thanks ..
I think when the new version OS comes I will do the same thing again. it is finished by now ??

but I lost Turkish language support but no problem .

Last edited by ozgesen : 09-18-2011 at 01:12 PM.
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Old 09-25-2011, 02:26 PM   #13 (permalink)
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Hi, again
whatever I do it is useless because my bb doesn't use any network. there is no simlock ,it is not a second hand but I am in Turkey and any network doesn't work on my device. what do you think? pls help
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Old 09-25-2011, 07:57 PM   #14 (permalink)
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Could be damaged hardware, in which case you simply need to replace the device. Or it could be locked to another carrier.

How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ
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