BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 10-02-2011, 09:22 AM   #1 (permalink)
New Member
Join Date: Mar 2011
Model: 9700
Carrier: T-Mobile
Posts: 7
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Camera app greyed out..despite wipe/reload and more

Please Login to Remove!

My wifes 9700 6.0 (Bundle 1879) v6.0.0.448, platform Has 3 issues.
1) Camera function. Camera is greyed out and screen is black. Unable to snap pictures.
2) Google App. Every time the google browser app is opened the blackberry gets a white screen.
3) The alarm clock will go off despite it being set to off.

I have wiped and reloaded the software on more than one occasion. I have deleted the google app and re-installed it also on numerous occasions.

My guess is that I have some sort of currupted file somewhere. But don't have the technical skills to find that out on my own.

Please help!
Old 10-02-2011, 07:00 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,125
Post Thanks: 58
Thanked 710 Times in 688 Posts
Default Re: Camera app greyed out..despite wipe/reload and more

You did not say if the BB is a corporate one but if it is it could be optioned to block some apps or internet access.

You can use a program such as JL_cmdr or Swiss army knife to totally reload all the software.
Do a search on this forum for details.

Good luck
If someone helps, tell them by clicking the Thanks button

9810 on BES
Z10 on BIS
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD   picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.