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Old 12-16-2011, 07:11 PM   #1 (permalink)
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Default BB9780 has wifi but no blackberry data.

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I've been overseas for 2 weeks and have been browsing on wifi fine for the past 10 days or so, regardless of hotspot browsing or not. Hotspot browsing = browsing which requires login info or acknowledgement of some t&c.

I also have been on wifi networks which are just open and merely need you to select a wifi network to connect and bb data kicks in automatically. However, in the past 3 days I have faced problems with hotspot and open networks. Hotspot browsing no longer automatically popup the browser to login and even open networks don't work for me. I.e. I can connect to the wifi network with full 4 bars of signal but i am unable to get a stable blackberry data connection and even at times get no connection for hours even with a full wifi connection. For hotspot networks, even going to browser manually and selecting my homepage doesn't lead me to the hotspot login page. Anybody knows why?
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Old 12-16-2011, 07:27 PM   #2 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

Do you have a blackberry data plan with your carrier?
required for data via the cell service.
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Old 12-16-2011, 07:29 PM   #3 (permalink)
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Quote:
Originally Posted by tsac View Post
Do you have a blackberry data plan with your carrier?
required for data via the cell service.
Yes I do have a blackberry data plan with my carrier. I'm on roaming now so I get a little red triangle on the top right corner. I've had no problems for days until recently and that baffles me. I've also disabled data roaming.
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Old 12-16-2011, 07:34 PM   #4 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

Try pulling the battery to reload the OS.
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Old 12-16-2011, 07:38 PM   #5 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

Tried a couple of times at each different wifi zone. Still the same problem with unstable blackberry connection or none at all..
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Old 12-16-2011, 07:44 PM   #6 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

Ok so the radio and the WIFI function are different electronics. Unless you loaded an app before this started It may be a hardware problem. Another problem can be a simple carrier issue with your location or area.
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Old 12-16-2011, 08:37 PM   #7 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

I've only been on at&t whenever I roamed and i never used roaming data so i don't think it's the carrier.. I haven't loaded any apps or downloaded any new apps either.. Any other possible solutions?? I would conclude its a hardware problem as a last resort but i haven't done anything to my phone to possibly cause a hardware malfunction..
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Old 12-17-2011, 08:51 AM   #8 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

If you are roaming and have disabled data while roaming, then you will not have a connection to RIM. Am I missing something?
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Old 12-17-2011, 08:57 AM   #9 (permalink)
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Default Re: BB9780 has wifi but no blackberry data.

Yes I am roaming but I mentioned I had it working for 10 days before it started failing.. I disabled data roaming which means I won't be using at&t's data plan but BIS can connect via wifi too...
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