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Old 12-29-2011, 07:09 AM   #1 (permalink)
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Default Blackberry Mail Setup failure to launch

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Hello I am experiencing an issue with my 9700.

In attempting to set up an email account on this phone, as usual, I go to setup and then to email, where I have the two options, internet mail account and enterprise account.

When I select internet account, it dumps me out of the email setup window back to the main setup window.

This is my third 9700 with os 6 and I have never had any problems with email setup before. . . any ideas?

Daniel
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Old 12-29-2011, 07:47 AM   #2 (permalink)
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Default Re: Blackberry Mail Setup failure to launch

Do you have a Blackberry data plan on your account with movistar?
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Old 12-29-2011, 07:54 AM   #3 (permalink)
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Default Re: Blackberry Mail Setup failure to launch

yes, the same plan that I had for my two previoys 9700 (I am hard on phones. . .)
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Old 12-29-2011, 11:44 AM   #4 (permalink)
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Default Re: Blackberry Mail Setup failure to launch

The same thing happens to me when i try to set up my yahoo mail. I could easily set up hotmail one.
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Old 12-29-2011, 12:08 PM   #5 (permalink)
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Default Re: Blackberry Mail Setup failure to launch

Have you logged into your BIS account and changed the IMEI and PIN to that of the new device?
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