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Old 12-31-2011, 09:25 AM   #1 (permalink)
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Default Helpp!!!! white screen with black line? unresponsive phone!

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hi,

So I dropped my phone on the floor by accident this morning. It started out by having these weird bluish vertical lines & after I pulled out the battery several times and pressed on the screen it just became white with a black line (see pic)...

I tried doing many batter pulls... updates to the new OS ( my phone is being recognized by Bb desktop manager)... the weird thing is that from what I've read about regular white screen of death is that the phone is responsive! mine doesn't seem to be... when I click on the top (on/off screen)key it does turn my screen off but it also turns the phone completely off so i have to press the end call for it to open again.
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Old 12-31-2011, 09:27 AM   #2 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

here's a picture
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Last edited by effiepapas : 12-31-2011 at 09:28 AM.
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Old 12-31-2011, 09:44 AM   #3 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

Looks like physical damage.

Was the device dropped? Was it in a pocket and pressed against? Leaned on? Slept on?
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Old 12-31-2011, 10:01 AM   #4 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

Quote:
Originally Posted by effiepapas View Post
hi,

So I dropped my phone on the floor by accident this morning. It started out by having these weird bluish vertical lines & after I pulled out the battery several times and pressed on the screen it just became white with a black line (see pic)...

I tried doing many batter pulls... updates to the new OS ( my phone is being recognized by Bb desktop manager)... the weird thing is that from what I've read about regular white screen of death is that the phone is responsive! mine doesn't seem to be... when I click on the top (on/off screen)key it does turn my screen off but it also turns the phone completely off so i have to press the end call for it to open again.
There is no software fix for a physical problem. In other words, if you dropped it and it broke something internally then rebooting or updating OS isn't gonna fix it.
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Old 12-31-2011, 10:18 AM   #5 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

Time to find a repair shop or replace the device. Those are your options.
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Old 12-31-2011, 10:20 AM   #6 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

okay thanks guys! and if I were to get it repaired do you think that a lcd change would suffice?
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Old 01-01-2012, 07:31 AM   #7 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

who knows what is broke.
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Old 01-01-2012, 07:03 PM   #8 (permalink)
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Default Re: Helpp!!!! white screen with black line? unresponsive phone!

I had a 9700 that got ran over by a car and it looked like that it was a broken LCD that I got fixed for a $100.
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