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Old 01-20-2012, 08:35 AM   #1 (permalink)
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Default Need to re-install BB Desktop software after every sync!

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I am using a BlackBerry Bold 9700 with 6.0 Bundle 1879 Software version (v6.0.0.448, Platform 6.6.0.124) with the BlackBerry Desktop Software Version 6.1.0.36 Released 7 Nov 2011 (Bundle 38) running on a Windows XP SP3 notebook computer. I use Outlook as my email, contact, calendar, notes client.

I have a strange problem - whenever I want to sync my BB with the desktop, I have to uninstall the desktop software and re-install the software; if I don't do this the BB Desktop Manager does not connect to my BB9700. I can access the BB media card through the My Computer; but the Desktop Manager does not connect! I have uninstalled and re-installed almost 4 times so far and synchronized it after every install; but the next time I try to sync, the desktop manager does not connect to the BB! Please help!
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Old 01-20-2012, 09:01 AM   #2 (permalink)
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Default Re: Need to re-install BB Desktop software after every sync!

Was it working correctly before you did the OS upgrade?

My suggestion is to wipe the device and reinstall OS 5 and do a clean install of DM on your PC.

The 9700 will run much better under OS 5 anyway.
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