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Old 03-14-2012, 05:28 PM   #1 (permalink)
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Default Wrong characters displaying in emails on 9780

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I have a user whose 9780 has suddenly started displaying every "m" in received emails as a "b" followed by a space. (Note, this is not a keyboard problem, this is a problem with the displaying of emails sent to him by other people.)

Apparently these same emails look ok in Outlook (we're on BES).

I checked that the language is set to English. What else should I check?
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Old 03-14-2012, 06:48 PM   #2 (permalink)
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Default Re: Wrong characters displaying in emails on 9780

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Old 03-14-2012, 08:29 PM   #3 (permalink)
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Default Re: Wrong characters displaying in emails on 9780

For this user, unless there are imbedded control characters I would try to reload the OS on the device. Do a backup, a wipe, then using some of the tools suggested in the FAQ section on the top of the forum page, do a reload. Sounds like a simple OS corruption. Why it occurred could be interference from an added app.
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