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-   -   9790 screen error - Freeze/do not respond (http://www.blackberryforums.com/general-9700-series-discussion-bold-2/263710-9790-screen-error-freeze-do-not-respond.html)

Jackes1754 03-07-2013 01:51 PM

9790 screen error - Freeze/do not respond
 
The screen on my 9790 keeps on freezing. I can still use the trackpad, but you can touch the screen all you like, it just does not respond.

I googled and found the alt/lglg command to get the log up, and herewith a list of all the errors I get, but I do not know what application it is that is giving the error. I'm posting 3 sets of error lists, with the most recent after the "freeze" on top.

Anybody with an idea of what these errors mean, which application/applications is the problem that I should reinstall. Or what else is the problem, what else can I do?

Jackes1754 03-07-2013 01:51 PM

Re: 9790 screen error - Freeze/do not respond
 
Name: System
GUID: 97c9f5f641d25e5f
Time: Mar 06, 2013 17:08:06
JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507


Name: HomeScreen App
GUID: a9d098450ba333e9
Time: Mar 06, 2013 16:50:59
New battery level: 54 status: 0


Name: HomeScreen App
GUID: a9d098450ba333e9
Time: Mar 06, 2013 16:34:55
New battery level: 55 status: 0


Name: System
GUID: 97c9f5f641d25e5f
Time: Mar 06, 2013 16:33:18
tMfr 0


Name: HomeScreen App
GUID: a9d098450ba333e9
Time: Mar 06, 2013 16:16:50
New battery level: 57 status: 0


Name: net.rim.options
GUID: 7342f5d9a0b60736
Time: Mar 06, 2013 16:14:06
Exception in OptionsSearchEntity: null


Name: net.rim.options
GUID: 7342f5d9a0b60736
Time: Mar 06, 2013 16:13:49
Exception in OptionsSearchEntity: null


Name: net.rim.mapsapi
GUID: cf265ddf0a6670e1
Time: Mar 06, 2013 16:13:49
MapStatusFace:NPE:MapsServices:showRibbonIcon:, NullPointerExcep


Name: net.rim.mapsapi
GUID: cf265ddf0a6670e1
Time: Mar 06, 2013 16:13:49
MapStatusFace:NPE:MapsServices:showRibbonIcon:, NullPointerExcep


Name: IllegalArgumentException
GUID: 9c3cd62e3320b498
Time: Mar 06, 2013 16:13:45
object already exists
net_rim_cldc-11(4EC5DCFD)
ApplicationRegistry
put
0xDB3
net_rim_cldc-11(4EC5DCFD)
ApplicationRegistry
put
0xD44
net_rim_bb_chat-3(4EC5E1ED)
ChatAddressBookCache
getInstance
0x546
net_rim_bb_chat-6(4EC5E1ED)
Register
libMain
0x23C2


Name: RadioException
GUID: 9c3cd62e3320b498
Time: Mar 06, 2013 16:13:40
Operation failed
net_rim_cldc-13(4EC5DCFD)
SMSConfiguration
getInstance
0x88E8
net_rim_cldc-13(4EC5DCFD)
SMSPacketHeader
getMaxPacketBits
0x8FEC
net_rim_cldc-13(4EC5DCFD)
SMSPacketHeader
getCharacters
0x9179
net_rim_cldc-24(4EC5DCFD)
Transport
nativeInit
0x9526
net_rim_cldc-23(4EC5DCFD)
NativeTransport
init
0x5DDC
net_rim_cldc-23(4EC5DCFD)
TransportRegistry
getSingleton
0xBD43
net_rim_cldc-23(4EC5DCFD)
TransportRegistry
run
0xBCA5


Name: Application Control
GUID: ed7944aebd0c4ae2
Time: Mar 06, 2013 16:13:28
IvHG


Name: HomeScreen App
GUID: a9d098450ba333e9
Time: Mar 06, 2013 14:51:53
New battery level: 59 status: 0

Jackes1754 03-07-2013 01:52 PM

Re: 9790 screen error - Freeze/do not respond
 
Name: System
GUID: 97c9f5f641d25e5f
Time: Mar 06, 2013 17:33:46
JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507


Name: net.rim.media
GUID: 3fd36a1eba7ba42b
Time: Mar 06, 2013 17:33:02
[ReadThread run]: java.io.IOException: RimStreamingWriteBuffer failed


Name: HomeScreen App
GUID: a9d098450ba333e9
Time: Mar 06, 2013 17:28:49
New battery level: 46 status: 2

Jackes1754 03-07-2013 01:52 PM

Re: 9790 screen error - Freeze/do not respond
 
Name: System
GUID: 97c9f5f641d25e5f
Time: Mar 06, 2013 17:38:58
JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507


Name: System
GUID: 97c9f5f641d25e5f
Time: Jan 01, 1970 02:00:00
JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507


Name: System
GUID: 97c9f5f641d25e5f
Time: Mar 06, 2013 17:40:04
JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507

dc/dc 03-07-2013 02:09 PM

Re: 9790 screen error - Freeze/do not respond
 
Do you have a memory card in your device?

Jackes1754 03-07-2013 09:36 PM

Re: 9790 screen error - Freeze/do not respond
 
Yes I do, the same one I had in my bold 9900.

Jackes1754 03-07-2013 09:37 PM

Re: 9790 screen error - Freeze/do not respond
 
The battery level is a frequent description in the error list?

dc/dc 03-08-2013 08:23 AM

Re: 9790 screen error - Freeze/do not respond
 
How old is the device? If it's fairly new, I'd contact your carrier aaaa and see if they can assist you with the warranty.

Jackes1754 03-09-2013 12:03 PM

Re: 9790 screen error - Freeze/do not respond
 
Our carriers only has warranties for 7 days. My wife's does the same, less often, but has also done it thus far.

dc/dc 03-10-2013 05:49 PM

Re: 9790 screen error - Freeze/do not respond
 
Quote:

Originally Posted by Jackes1754 (Post 1800399)
Our carriers only has warranties for 7 days. My wife's does the same, less often, but has also done it thus far.

Ok, so to answer my question, how long have you had your device?

Jackes1754 03-17-2013 02:55 PM

Re: 9790 screen error - Freeze/do not respond
 
Quote:

Originally Posted by dc/dc (Post 1800443)
Ok, so to answer my question, how long have you had your device?

Mine 3 months, my wife's - 2 months.

dc/dc 03-18-2013 07:39 AM

Re: 9790 screen error - Freeze/do not respond
 
Quote:

Originally Posted by Jackes1754 (Post 1800727)
Mine 3 months, my wife's - 2 months.

In what country do you live? Who is your carrier? I cannot locate one called "aaaa". With devices that young, you should have recourse with the carrier or shop from whence you purchased. You at least have one from BlackBerry provided you registered the device.

Jackes1754 03-19-2013 05:56 AM

Re: 9790 screen error - Freeze/do not respond
 
MTN
South Africa

Jackes1754 03-19-2013 05:57 AM

Re: 9790 screen error - Freeze/do not respond
 
Everywhere I do get something googled, it says that it is application errors. Hence the log to see what applications is causing the errors.

Then one should uninstall and reinstall the app.

But where do I find out what apps causes those errors listed is the question?

dc/dc 03-19-2013 08:19 AM

Re: 9790 screen error - Freeze/do not respond
 
If you think it's an app, the best thing is to wipe the device, and install apps back on one by one to see which one causes the freezes.


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