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barnsleygreen 07-14-2015 05:23 PM

Can't set up e-mail
I've just bought a second hand 9700 for personal use and am trying to set up my e-mail addresses. However, the handset is not letting me. It just keeps asking me to enter the details provided by my system administrator to activate my enterprise account.

Does anyone have any idea how I can get this altered so I can set up my own e-mails.

Thanks in advance,

Posted via Mobile

tsac 07-14-2015 05:32 PM

Re: Can't set up e-mail
Your phone is locked to a corporate BES version. you need to do a complete os wipe and let it load as a new device. Also you will need a blackberry data plan to use the phone. A standard data plan wont work. Call your carrier for details.
Also it may be locked to a specific carrier which you will need to get a code to unlock if your not using a phone that was on O2 indicated in your profile.

Also download the doc's for your phone at the blackberry.comm site

to wipe the phone
KB18998-How to reset the BlackBerry smartphone to factory defaults

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