08-12-2010, 09:48 PM
Talking BlackBerry Encyclopedia
Join Date: Nov 2005
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really shouldn't have restored over the torch. I guess you may not have known that the majority of your data gets wirelessly restored when you're active on a BES. One of the many benefits of a BES. All the PIM stuff would have come back. Contacts, Calendar, memos, tasks and typically 7 days of mail would have been prepopulated back.
When you say theres a copy on device and one on BES?? I'm not sure what you mean. If your contact and calendar are accurate (no dups) in outlook (assuming Exchange) then you should wipe the torch and reactivate. This will bring all the above mentioned back to the device except your messages (in this scenario, since your now already active)... Message will only pre-populate if you switch devices or upon new activation.
You can get around this (and have all messages restored) by doing the following.
1. Take another full backup of the Torch
2. Wipe Torch
3. Before enterprise activating, restore just your messages db (using desktop manager)
4. After restoring just that db, perform an activation
Then all the rest will come back to the device and your message will be there too...
It can be tricky to not start the activation process immediatly when you plug into the desktop manager. You need to bring up desktop manager offline. Maybe easiest to just unplug from the network to make it work in offline mode for the purposes of the restore.
Good luck. Hope this helps.