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Old 08-12-2010, 08:26 PM   #1 (permalink)
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Default Call, Trackpad and End Keys Do Not Work

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Anyone else having trouble with the Call, Trackpad and End Keys on their Torch? I have had my device for about 8 hours and suddenly these keys do not work in any mode.
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Old 08-12-2010, 08:30 PM   #2 (permalink)
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tried restarting?
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Old 08-12-2010, 08:47 PM   #3 (permalink)
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Try pulling the battery. You may need to return the device. I hope you did not get the device wet
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Old 08-12-2010, 08:59 PM   #4 (permalink)
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Quote:
Originally Posted by akosnitzky View Post
Try pulling the battery. You may need to return the device. I hope you did not get the device wet
I attempted several reboots and battery pulls with no success. I'll exchange it tomorrow. Hopefully there are more units at my local AT&T store.
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Old 08-12-2010, 09:05 PM   #5 (permalink)
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Did you transfer any items from prior device? If so, some of those apps may not be compatible which may cause the problem. Can you wipe the handheld and see if that helps?
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Old 08-12-2010, 09:07 PM   #6 (permalink)
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I did transfer items from a 9700 including apps, autotext, profile options, etc. I am wiping the device now. Thanks
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Old 08-12-2010, 09:10 PM   #7 (permalink)
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Also change your BBF profile
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Old 08-13-2010, 08:24 AM   #8 (permalink)
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Nevermind....

What is the BBF profile?

Last edited by carterg06 : 08-13-2010 at 08:30 AM.
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Old 08-14-2010, 12:53 AM   #9 (permalink)
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Quote:
Originally Posted by carterg06 View Post
Anyone else having trouble with the Call, Trackpad and End Keys on their Torch? I have had my device for about 8 hours and suddenly these keys do not work in any mode.
My keys froze up on the at&t rep when he was setting it up. We both thought it might be a lock feature so i didn't think anything of it. I ended up doing a battery pull in the parking lot before I left and they started working. If they lock up again I'm taking it back.
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