08-13-2010, 06:41 PM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
Post Thanks: 16
Thanked 511 Times in 495 Posts
Is that the profile icon you are looking at. Perhaps you've set your profile to silent or all alerts off?
On the ringtone volume, there's probably nothing you can do about it, at least not with the stock ringtones. You might see if you can select one that is more intense, or download some that are more intense.
I recall over the years there has been this sort of issue with a device and it eventually is resolved with an OS upgrade.