BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 09-25-2010, 11:24 PM   #1 (permalink)
New Member
Join Date: Sep 2010
Model: 9800
Carrier: ATT
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't Open Attachments

Please Login to Remove!

I just got my Torch and I love but I can't open any attachments. I get the following message:

"More requests cannot be completed. Service book information not found."

So I sent the service books to the phone but still no luck.

What do I do?
Old 09-26-2010, 01:48 PM   #2 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.2
Carrier: T-Mobile USA
Posts: 13,922
Post Thanks: 19
Thanked 521 Times in 506 Posts

Did you try a hard reset? With the power on, remove the battery for at least 30 seconds. But go ahead and wait a good minute this time before replacing the battery. If necessary, go ahead and resend service books again if still no go after you replace the batter.
- Ira

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.