I recently changed from the Bold 9000 to the torch and have to say that I am very impressed, the combination screen/keyboard & trackpad is just great. Once you learn the Torch way it is great. So spend some time to learn the torch and I am sure that everyone will like it.
I 'upgraded' from an iPhone 3GS to a BB Torch .... loved the Torch from the moment I played with it in Phones-4-U right up to (and including) right this minute.
I've only had it a month, and the only problems I've had are carrier problems, nothing relating to the device.