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-   -   Problems with new Torch 9800 (http://www.blackberryforums.com/general-9800-series-discussion-torch/239568-problems-new-torch-9800-a.html)

mabsaidquitedisctinctly 11-08-2010 05:59 PM

Problems with new Torch 9800
 
I posted this on Blackberry's own support forum and got no responses for some reason. Am I doing something wrong? Any help gratefully received.

1) My new Blackberry 9800 Torch won't can't communicate properly with my 64 bit Windows 7 PC becaue there are missing bluetooth drivers. This appears to be a long standing issue since Vista reading through the forums.

2) I can't sync pictures to the PC unless I cable it up using a wire. No bluetooth or wireless option.

3)The KIndle app for Blackberry doesn't work outside the US.

I knew about (3) before I bought the BB but assumed it was only a matter of time before Rim fixed it. Now I see from perusing these forums see how long (1) has been a known issue, I'm not so sure.

Having "upgraded" from a Nokia E61i I've had since 2007 I feel I've gone back in time 5 years. Are Rim actually planning to do something about these issues? Is there any way to find out without paying them $50 for a support incident response?

MidnightDraven 11-09-2010 04:23 AM

1) Is a microsoft problem and therefore nothing RIM can do about it.
3) That's amazon's choice and therefore nothing RIM can do about it.

Dubdub 11-09-2010 07:18 AM

Have you talked to your carrier about these issues? Carriers generally provide level 1 and level 2 support for the device.

mabsaidquitedisctinctly 11-09-2010 04:33 PM

Quote:

Originally Posted by Dubdub (Post 1672600)
Have you talked to your carrier about these issues? Carriers generally provide level 1 and level 2 support for the device.

Not yet but I will. Problem is the phone is unlocked and bought from third party (Carphone Warehouse) with a T-moble contract. T-Mobile don't even sell the Torch yet so I doubt they will support it very convincingly. I just envisage ages spent trying to explain to someone in a call centre what Bluetooth is :-(

Thanks for your reply.

Regards
Michael

mabsaidquitedisctinctly 11-09-2010 04:38 PM

Quote:

Originally Posted by MidnightDraven (Post 1672563)
1) Is a microsoft problem and therefore nothing RIM can do about it.
3) That's amazon's choice and therefore nothing RIM can do about it.

Oh well that's alright then. I didn't realise how Powerless Rim is. Is there anything Rim is responsible for, so if anything else goes wrong I'll know without asking?

Regards
Michael

MidnightDraven 11-09-2010 04:48 PM

It's microsoft's idiocy for not creating proper drivers.
Supposedly they did, but its never worked right.

There are quite a few google results of people getting the kindle app to work in the UK, it may be dependant on model.


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