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Old 11-23-2010, 08:08 AM   #1 (permalink)
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Question Wifi connection

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I have had my BB Torch 9800 now for over a week It is on O2 (UK Carrier) and is also BES activated and when I try to connect to my home wifi I hit trouble. I have a Zoom XR wireless router I have 2 Laptops and a wireless enabled PC working fine, its running WPA seciruty and I have added wireless Mac Filtering also. if I reboot the router I can find it on my torch and connect my torch to it however if I look at the routers DHCP client list the Torch is not there even though it has assigned an ip address, it will stay connected for a short time and then drop off. My duaghters HTC desire running Android connects no problem as does my sons Iphone. ANY help would be greatly apprecited.

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Old 11-23-2010, 08:44 AM   #2 (permalink)
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Default Re: Wifi connection

You have I assume added the Blackberry's WLAN mac address to the router?
And if you have, are you sure its the WLAN and not the BlueTooth address? I got those mixed up first time.
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Old 11-23-2010, 08:51 AM   #3 (permalink)
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Question Re: Wifi connection

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Originally Posted by MidnightDraven View Post
You have I assume added the Blackberry's WLAN mac address to the router?
And if you have, are you sure its the WLAN and not the BlueTooth address? I got those mixed up first time.
Thanks for your response

I got the mac address from Options,Device,Device and Status info, WLAN MAC

I prosume that is correct?
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Old 11-23-2010, 09:10 AM   #4 (permalink)
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Default Re: Wifi connection

That would be the one.

The PSK you are entering is definately correct?
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Old 11-23-2010, 10:26 AM   #5 (permalink)
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Question Re: Wifi connection

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Originally Posted by MidnightDraven View Post
That would be the one.

The PSK you are entering is definately correct?
Thanks for your response Midnight Draven

100% correct PSK

As I said it connects initialy and everything looks fine and works great then it drops off and unless I reboot the Router will not connect again.
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Old 11-23-2010, 10:29 AM   #6 (permalink)
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Default Re: Wifi connection

Bug in router firmware perhaps? We've had no issue with our torches (or any BB's for that matter) with our Cisco AP's.

Check for a firmware update.
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Old 11-23-2010, 05:33 PM   #7 (permalink)
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Default Re: Wifi connection

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Bug in router firmware perhaps? We've had no issue with our torches (or any BB's for that matter) with our Cisco AP's.

Check for a firmware update.
Firmware bang upto date.

If you have any other ideas i would realy appreciate any help
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Old 11-23-2010, 06:38 PM   #8 (permalink)
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Default Re: Wifi connection

Well, if you disable the MAC filter on the router, does the problem persist?
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Old 11-26-2010, 06:38 PM   #9 (permalink)
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Question Re: Wifi connection

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Well, if you disable the MAC filter on the router, does the problem persist?
Problem still exists, enabled mac filtering in order that I could add the mac for my torch?

its a wierd problem as i said before, if i reboot my router it will display the wifi network name and the wifi symbol lights up and it works, however it will only stay connected for 10-15 mins then drop off and will not connect again unless i reboot the router.

Any other ideas? appreciate the help as it is driving me nuts
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Old 11-27-2010, 12:56 AM   #10 (permalink)
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Default Re: Wifi connection

Do you have the capability to run WPA2/AES?
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Old 11-29-2010, 11:01 AM   #11 (permalink)
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Default Re: Wifi connection

have used WEP, WPA WPA2 open no change, reboot the router and it connects however drops off atfter approx 10- 15 mins, then when you try to reconnect it reports" Failure to associate with Network"
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Old 11-29-2010, 12:19 PM   #12 (permalink)
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Default Re: Wifi connection

Do you have access to another router that you could test it with just to confirm it is the router?
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Old 11-30-2010, 11:40 AM   #13 (permalink)
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Angry Re: Wifi connection

Overkill

I have tried on a few different networks with no problem, it points to the router i know but, i cant figure out what the 9800 doesnt agree with? i have 3 laptops 1 PC 1 iPhone an HTC desire PS3 and a Wii that connect without any qustion.
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Old 11-30-2010, 12:06 PM   #14 (permalink)
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Default Re: Wifi connection

Yes, it does. If it connects to other routers then it appears as though perhaps there is a compatibility issue between this particular router and the BB device. Perhaps the router is only marginally WiFi compliant?
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Old 11-30-2010, 06:45 PM   #15 (permalink)
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Angry Re: Wifi connection

Marginally Wifi compliant? what does that mean?
every other device connects no probs,
is it that the 9800 is marginally complient?
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Old 11-30-2010, 07:36 PM   #16 (permalink)
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Default Re: Wifi connection

The 9800 may be more "strict". Other devices may be more lenient in terms of what they tolerate.
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Old 12-02-2010, 07:06 PM   #17 (permalink)
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Default Re: Wifi connection

Thanks for your help however, I decided to change the router and moved to a new Belkin N+ router and within 10 mins of setting it up the 9800 was connected and has been for the last 5 hours.

I have no idea why the Zoom X6 didnt work with the 9800 but sometimes you just cant figure it out and have to call it a day.
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Old 12-02-2010, 09:36 PM   #18 (permalink)
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Default Re: Wifi connection

Good to hear you got it sorted out. My next question was going to be if you were up to purchasing another router, LOL! :D
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Old 12-13-2010, 12:11 AM   #19 (permalink)
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Default Re: Wifi connection

I recently purchased a new Torch and was having the same sort of issues with intermittent wifi connectivity. It would connect and then after about a minute it would stop responding - although it was still connected. I have a Cisco/Linksys WAP4410N access point. I had to do 2 things in order to finally get a stable wifi connection. First, I had to choose wireless channel 1, 6, or 11. It was originally set to auto and was choosing channel 2. The second thing I had to do was change the guard interval. On my AP, it is set to auto by default. Once I manually set it to "Short (400)", my wifi connections were as solid as a rock. This is what worked for me. Hopefully it may help those whoe are still having issues.

By the way, if I changed either of the 2 settings (wireless channel and guard interval), the instability came back. When I manually set the guard interval to "Long (800), it seemed to work for a while but I still got the "unable to locate server" error messages after a while. Therefore, for my set up, those had to be configured as described above for it to work on my LAN. Also by the way, my wireless LAN is configured for "N" only. Your mileage may vary.
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