Company got me a new Torch to replace an aging (but useable) 8830. Loved it for the most part, but after about 4 weeks, I noticed a grinding sound when sliding the keyboard in and out. The grinding got worse as time went on, and after a couple of days, the phone ear speaker stopped working. I could still use the phone using the speakerphone option, but could not use it as a normal phone. A day later, the torch was (forgive the pun) snuffed out.
Sent it back to my IT dept, who sent it to RIM, and now I am stuck with a loaner (9000 - what a craptacular phone that is).
The funny thing is, my IT dept told me when I got it that they were worried that the Torch's achilles heel would likely be the slider keyboard. Makes sense - lots of small cheapo plastic moving parts.