Originally Posted by tsk01au
hi i need help i brought a BB 9800 when i try to turn it on on it comes up with th blackberry on the bottom of the screen it starts to load for about 1 and 1/2 second then a white screen rolls up then dissappears the a battery sign appears with a red cross through it and nothing else happens i cant get it to connect with my blackberry desktop either please help!!
I have similar and then it got worse...
I live in Singapore but bought my Torch in Jakarta so I would not be required to enter a 2-year contract. Here I can use any SIM card (carrier) I choose. Got the Torch 3 weeks ago which has AT&T written all over it,and thought "Good."
Having same problems: sometimes it says USB is not strong enough. Then it starts charging; then stops. Now it shut down and I tried pulling the battery. No luck. Searched Blackberry support and found 14 posts on the same issue with no replies from RIM. It's been reported since last year and many time here.
I have all the latest software updates... to get a free replacement of battery I have to fly to Jakarta (I'm going next week anyway).
But now paranoia makes me think AT&T dumped these defective devices in SE Asia. Since yours is a recent post, maybe you got a lemon from old stock?
The no reply from RIM is a real worry too. I'll post after I replace my battery... but it sounds like this is something we have to live with if we keep our Torch. (Unacceptable)