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Old 03-18-2011, 02:19 PM   #1 (permalink)
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Default Wireless network on torch

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Trying to get the phone on my home Wi-Fi, but keeps on saying failed to associate with the network. On the same network key i have used on my bold to check to see if it was the right key and the bold linked up with the same key. How can i get around this problem ... thanks
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Old 03-18-2011, 02:47 PM   #2 (permalink)
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Default Re: Wireless network on torch

Which device do you really have? Your profile says 9700 yet you posted in the 9800 section.

Do you have the WiFi service book? Some carriers require that.

In "Manage Connections", is WiFi checked?
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Old 03-18-2011, 03:05 PM   #3 (permalink)
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Default Re: Wireless network on torch

Quote:
Originally Posted by Dubdub View Post
Which device do you really have? Your profile says 9700 yet you posted in the 9800 section.

Do you have the WiFi service book? Some carriers require that.

In "Manage Connections", is WiFi checked?

I Have a bold and my upgrade is the 9800 torch Wi-Fi is on
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Old 03-18-2011, 03:18 PM   #4 (permalink)
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Default Re: Wireless network on torch

Could it be that in the device and status information is does not show an IP Address like on my bold the IP Address says 0.0.0.0 and on my bold is has one bold are on the network with Blackberry Service ????
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Old 03-18-2011, 03:33 PM   #5 (permalink)
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Default Re: Wireless network on torch

Quote:
Originally Posted by FARANG View Post
I Have a bold and my upgrade is the 9800 torch Wi-Fi is on
Please update your profile to reflect the 9800 as the device you are using.

Thanks
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Old 03-18-2011, 04:00 PM   #6 (permalink)
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Default Re: Wireless network on torch

So no ldeas why i can not link up to my home Network and why the torch does not show an IP Address like the bold does ???
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Old 03-18-2011, 04:10 PM   #7 (permalink)
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Default Re: Wireless network on torch

Please answer the questions that I posted above.
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Old 03-18-2011, 04:51 PM   #8 (permalink)
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Default Re: Wireless network on torch

Quote:
Originally Posted by Dubdub View Post
Please answer the questions that I posted above.
No Service book 9800 torch
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Old 03-18-2011, 04:54 PM   #9 (permalink)
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Default Re: Wireless network on torch

I upgraded from a 9700 to a 9800 and had no issues. When you access Manage Connections and Setup Wifi do you get am error or any messages?
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Old 03-18-2011, 05:05 PM   #10 (permalink)
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Default Re: Wireless network on torch

Resend the service books. Does your carrier require you to have a BB data plan before they push the WiFi service book? Some do.
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Old 03-18-2011, 05:20 PM   #11 (permalink)
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Default Re: Wireless network on torch

Quote:
Originally Posted by Dubdub View Post
Resend the service books. Does your carrier require you to have a BB data plan before they push the WiFi service book? Some do.
How do you mean resend service books i am orange uk with bb data plan

Message i get is failed to associate with the network. but in the status i have no IP Address like i do on the bold
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Old 03-18-2011, 06:30 PM   #12 (permalink)
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Default Re: Wireless network on torch

Is the 9800 an Orange branded device? If so then do the following:

Battery pull and resend service books: How do I resend my service books? - BlackBerryFAQ


If not and it is not unlocked, you need to buy an unlock code.
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Last edited by Dubdub : 03-18-2011 at 06:33 PM.
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Old 03-18-2011, 06:32 PM   #13 (permalink)
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Default Re: Wireless network on torch

You wouldn't have an IP address if the BB failed to associate with the network.
An IP is assigned when connected to the network.

DO you use MAC Filtering on your router? If so, have you entered the WLAN MAC address of your new blackberry into your router settings?
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Old 03-18-2011, 07:34 PM   #14 (permalink)
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Default Re: Wireless network on torch

Quote:
Originally Posted by MidnightDraven View Post
You wouldn't have an IP address if the BB failed to associate with the network.
An IP is assigned when connected to the network.

DO you use MAC Filtering on your router? If so, have you entered the WLAN MAC address of your new blackberry into your router settings?

How would i go about doing that ??? Thanks

Must be something wrong for it not to link up to network

Last edited by FARANG : 03-18-2011 at 07:42 PM.
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