Originally Posted by Dubdub
All devices have problems, but the BB seems to be among the most reliable on the market - but even BBs have defects and can break.
I've heard that too, but not according to this study it's not correct: www.squaretrade.com/pages/cell-phone-comparison-study-nov-10
I've no idea how reliable the survey itself is, but they say Blackberries have triple the malfunction rate of iPhones. A much smaller drop-damage rate and slightly higher spill-damage rate makes up for that to put Blackberry overall in between iPhone 3 and iPhone 4.
I'd say we're getting higher failure rates here than this study suggests, maybe double or quadruple. We've got 70 here, and I seem to be sending one away for repairs once a week (surely that's an exaggeration, that would be about 70%). Maybe that means our phones get used a lot harder than normal, but we are near the end of our second year, and the article does say that malfunction rates have dropped by half in the last two years for all phones.
That might reflect the change from track balls to touch pads and touch screens. An awful lot of our returns are for ball problems, as we're still on Bold 9000s.