BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-01-2011, 07:27 PM   #1 (permalink)
Thumbs Must Hurt
 
Isra's Avatar
 
Join Date: Feb 2011
Model: 9700
PIN: N/A
Carrier: MTN
Posts: 71
Post Thanks: 22
Thanked 0 Times in 0 Posts
Default Why r my e-mails disappearing into thin air?

Please Login to Remove!

Hi,

My dad has the BB Torch and is quite happy with it but he has one problem. Each time he receives an e-mail it only last for a day!

His settings are set for "keep forever" so what's the problem?

How come?

Thanks
Posted via BlackBerryForums.com Mobile

Last edited by Isra : 04-01-2011 at 07:28 PM.
Offline  
Old 04-01-2011, 11:17 PM   #2 (permalink)
Thumbs Must Hurt
 
Isra's Avatar
 
Join Date: Feb 2011
Model: 9700
PIN: N/A
Carrier: MTN
Posts: 71
Post Thanks: 22
Thanked 0 Times in 0 Posts
Default Re: Why r my e-mails disappearing into thin air?

Has anyone seen this?

My daddy is getting quite frustrated.

Waiting...
Posted via BlackBerryForums.com Mobile
Offline  
Old 04-04-2011, 01:22 AM   #3 (permalink)
Thumbs Must Hurt
 
Isra's Avatar
 
Join Date: Feb 2011
Model: 9700
PIN: N/A
Carrier: MTN
Posts: 71
Post Thanks: 22
Thanked 0 Times in 0 Posts
Default Re: Why r my e-mails disappearing into thin air?

Still waiting, BBies.
Posted via BlackBerryForums.com Mobile
Offline  
Old 04-04-2011, 10:16 AM   #4 (permalink)
CrackBerry Addict
 
Andi's Avatar
 
Join Date: May 2005
Location: Chicago
Model: 9700
OS: 6.0.0.448
Carrier: T-Mobile
Posts: 549
Post Thanks: 0
Thanked 4 Times in 4 Posts
Default Re: Why r my e-mails disappearing into thin air?

Did you search for disappearing email? See if any of the threads in this link apply to the situation:

BlackBerry Forums Support Community - Search Results
Offline  
The Following User Says Thank You to Andi For This Useful Post:
Isra (04-17-2011)
Old 04-07-2011, 01:34 PM   #5 (permalink)
New Member
 
Join Date: Apr 2011
Model: 8520
PIN: N/A
Carrier: Mobilink
Posts: 1
Post Thanks: 0
Thanked 1 Time in 1 Post
Default Re: Why r my e-mails disappearing into thin air?

this could be an auto deletion issue which is faced due to handset memory being critically low. check if there is any unwanted DATA in ur handset either move it to SD card or delete it and try to keep all ur media files such as pics, vdos, audios on memory card rather than handset. if this deletion issue is on only one specific email then contact the email service provider and if it is in every mail that is integrated then go for the process that i mentioned above. and then hard reset ur device. see if it sorts the problem.
Offline  
The Following User Says Thank You to rmusman For This Useful Post:
Isra (04-17-2011)
Old 04-07-2011, 01:38 PM   #6 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,016
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default Re: Why r my e-mails disappearing into thin air?

Is your father using a BB on BES?

How much free memory does he have?

Have you tried a battery pull to see if that has any effect?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
The Following User Says Thank You to Dubdub For This Useful Post:
Isra (04-17-2011)
Old 04-17-2011, 07:26 PM   #7 (permalink)
Thumbs Must Hurt
 
Isra's Avatar
 
Join Date: Feb 2011
Model: 9700
PIN: N/A
Carrier: MTN
Posts: 71
Post Thanks: 22
Thanked 0 Times in 0 Posts
Default Re: Why r my e-mails disappearing into thin air?

Thanks, to all here.

I tried a battery pull but no difference.

@ Dubdub, my dad's using BIS on his BB.
Offline  
Old 04-18-2011, 06:43 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Thiego-uk's Avatar
 
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
Post Thanks: 15
Thanked 10 Times in 10 Posts
Default Re: Why r my e-mails disappearing into thin air?

Did u check memory status?
Is it general emails or only specific ones disappearing?
Offline  
Old 04-19-2011, 05:32 AM   #9 (permalink)
New Member
 
Join Date: Apr 2011
Model: 9000
PIN: N/A
Carrier: Reliance
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Why r my e-mails disappearing into thin air?

Is it a BIS account. in new BIS version there is option " Delete Synch " option ,just logon on BIS service option and disable the above option and keep it under observation

hope your problem will be resolved
__________________
Offline  
Old 05-16-2011, 09:13 AM   #10 (permalink)
New Member
 
Join Date: May 2011
Model: 9800
PIN: N/A
Carrier: TELSTRA
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Why r my e-mails disappearing into thin air?

my emails also disappear without warning. they disappear onmy bb but are still on outlook 97 on my desktop
i have a bis account tried all the settings i can find but the emails still disappears.
i have a torch 9800 only a few weeks old and has plenty of memory.

very frustrating has anyone found a solution?
Offline  
Old 05-16-2011, 10:52 AM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
Thiego-uk's Avatar
 
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
Post Thanks: 15
Thanked 10 Times in 10 Posts
Default Re: Why r my e-mails disappearing into thin air?

Quote:
Originally Posted by glennw View Post
my emails also disappear without warning. they disappear onmy bb but are still on outlook 97 on my desktop
i have a bis account tried all the settings i can find but the emails still disappears.
i have a torch 9800 only a few weeks old and has plenty of memory.

very frustrating has anyone found a solution?
Did you check the previous posts for your issue?
If so let us know how did it go.

Also, if you havent checked, go on your email options and check on "Message Display and actions", check how many days your device are keeping the messages for but bear in mind that the more days you have them on your device, more memory will get used.
Offline  
Old 05-17-2011, 03:24 PM   #12 (permalink)
Thumbs Must Hurt
 
Isra's Avatar
 
Join Date: Feb 2011
Model: 9700
PIN: N/A
Carrier: MTN
Posts: 71
Post Thanks: 22
Thanked 0 Times in 0 Posts
Default Re: Why r my e-mails disappearing into thin air?

Still no luck with my dad's BB.

My dad's phone is hardly near being full, so what's the problem?

My dad is fine with it as he is used to it now but I want to know what's the reason behind this weird issue because it doesn't happen to my BB bold 9700 and we have the same settings.

His emails only disappear from his BB and not from his windows mail.


Thanks
Posted via BlackBerryForums.com Mobile
Offline  
Old 05-17-2011, 03:26 PM   #13 (permalink)
Thumbs Must Hurt
 
Isra's Avatar
 
Join Date: Feb 2011
Model: 9700
PIN: N/A
Carrier: MTN
Posts: 71
Post Thanks: 22
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ODONGO View Post
Is it a BIS account. in new BIS version there is option " Delete Synch " option ,just logon on BIS service option and disable the above option and keep it under observation

hope your problem will be resolved
Hi,

Okay, but where do I log in? I have no idea how to go about doing that.

Thanks
Posted via BlackBerryForums.com Mobile
Offline  
Old 05-19-2011, 05:11 AM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
Thiego-uk's Avatar
 
Join Date: Sep 2007
Model: SGS2
OS: 4.0.3
PIN: N/A
Carrier: T-Mobile UK
Posts: 308
Post Thanks: 15
Thanked 10 Times in 10 Posts
Default Re: Why r my e-mails disappearing into thin air?

Quote:
Originally Posted by Thiego-uk View Post
Did you check the previous posts for your issue?
If so let us know how did it go.

Also, if you havent checked, go on your email options and check on "Message Display and actions", check how many days your device are keeping the messages for but bear in mind that the more days you have them on your device, more memory will get used.
Have your checked this?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Why r my e-mails disappearing into thin air?
Thread Thread Starter Forum Replies Last Post
O2 UK - Delivery Reports (or lack of) TallPaul86 Carrier Specific Issues 3 05-22-2009 07:37 AM
New & Which One? Blue Knight BlackBerry Versus 2 02-27-2009 05:54 AM
Mails disappearing from Inbox BasRijniersce BES Admin Corner 3 08-16-2007 08:49 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.