BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-30-2011, 04:33 PM   #1 (permalink)
New Member
 
Join Date: May 2011
Model: 9800
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Unable to select Email Accounts in Setup (Torch)

Please Login to Remove!

Could someone help please??

Need to verify email after changing a password on my work email however when I go to Setup I am unable to select Email Accounts. Keep clicking on it to no avail...

As a results I am left without emails!

Many thanks for help in advance!
Offline  
Old 08-30-2011, 04:38 PM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: Unable to select Email Accounts in Setup (Torch)

Is your work email on BES? If so, you should check with your BES Admin.

If you use BIS, go to the O2 BIS Site, log in, make the changes there, resend service books and do a battery pull.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
The Following User Says Thank You to Dubdub For This Useful Post:
lesnikovai (08-30-2011)
Old 09-01-2011, 05:15 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
given2fly's Avatar
 
Join Date: Oct 2010
Location: Toronto, CA
Model: 9900
OS: 7.1.0.794
PIN: me down & ride me
Carrier: woof, woof
Posts: 212
Post Thanks: 23
Thanked 12 Times in 11 Posts
Default Re: Unable to select Email Accounts in Setup (Torch)

Quote:
Originally Posted by Dubdub View Post
Is your work email on BES? If so, you should check with your BES Admin.

If you use BIS, go to the O2 BIS Site, log in, make the changes there, resend service books and do a battery pull.
i was having the same problem for a while until i got fed up and reinstalled the OS. do you have any idea why i kept telling me that i have to call my service provider? i did and fido said they have no idea, lol. Not good.
Offline  
Old 09-05-2011, 12:40 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
dulcamara's Avatar
 
Join Date: Apr 2005
Location: RDU
Model: 9810
OS: 7.0.0.261
Carrier: ATT
Posts: 343
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: Unable to select Email Accounts in Setup (Torch)

I had to go back to the ATT store to get this problem sorted out. When I took the phone home and went to my BIS account, it told me I'd been deactivated and would neither let me log in or set up a new account for thenew phone. The ATT guys took 15 minutes to figure out how to fix it.

For some reason the setup utility on the phone would only let me do an activation for BES. The people at the ATT store had to setup my BIS account from one of the PCs at the store.

Fortunately, I did not have to do an OS reinstall.
__________________
BIS (ATT)

Last edited by dulcamara : 09-05-2011 at 12:43 PM.
Offline  
Old 09-09-2011, 08:39 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: May 2008
Model: 9810
OS: 7.0.0.261
PIN: N/A
Carrier: AT&T
Posts: 81
Post Thanks: 0
Thanked 1 Time in 1 Post
Default Re: Unable to select Email Accounts in Setup (Torch)

I had some issues getting email going again as well. When I tried to log on to the BIS site it said I was not activated. It turns out they "accidentally" dropped my data plan. I've heard they do this to get people off unlimited (although I am only on the 200MB plan). Once they enabled the data plan I was able to log in and get things going again. Check to see if you can open a web site in the browser. That's how I determined they dropped my data plan.
__________________
=========================================
Proud owner of a Torch 9810,
Barracuda Bob
Offline  
Old 09-09-2011, 09:23 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
djdonnyk's Avatar
 
Join Date: Feb 2006
Location: Texas
Model: 9850
OS: 7.1.0.921
PIN: 32FDED**
Carrier: Sprint/Now Network
Posts: 363
Post Thanks: 16
Thanked 6 Times in 4 Posts
Default Re: Unable to select Email Accounts in Setup (Torch)

Thats so retarded of ATT, was it a new CC person that dropped the data plan?
__________________
BlackBerry on Sprint, Truly Unlimited!
Offline  
Old 11-08-2011, 04:49 PM   #7 (permalink)
New Member
 
Join Date: Nov 2011
Model: 9300
PIN: N/A
Carrier: BELL
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to select Email Accounts in Setup (Torch)

I ended up talking to BlackBerry tech support via my Bell Mobility tech support. In my case, I have a BlackBerry Curve 9300 with the latest OS... 2921 / 666. I was directed to use the BB browser and typed in the following URL

bell.blackberry.com/rest/EmailClient/

cap E and C
and downloaded the latest BIS setup app and that fixed it. It looks like something got corrupted with the BIS setup app.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Unable to select Email Accounts in Setup (Torch)
Thread Thread Starter Forum Replies Last Post
BES 5 Transported Migrated Users not working...please help! DSHThomsons BES Admin Corner 41 02-25-2011 06:20 AM
Review: BBSmart HTML Email Viewer - Version 2.3 - BerryReview Entropy666 BBF Reviews 30 03-30-2010 04:54 PM
Did you know RIM bought a email server company? shawntdot BES Admin Corner 2 02-25-2010 07:27 PM
Unable to Setup Email and other issues athreya General 8300 Series Discussion - Curve 4 09-23-2007 09:35 PM
FAQ: What Are The Methods of Receiving Email On BlackBerry? Mark Rejhon RIM Software 72 10-14-2006 01:16 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.