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Old 01-15-2012, 01:23 PM   #1 (permalink)
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Default 9800 earpiece on handset problem.

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Hi, I have a problem where no sound at all is coming from the handset earpiece even when its showing full volume. However if I switch to loudspeaker I can hear everything.
Has anyone else had this problem and does it look like an Hardware issue?

any help appreciated.

thanks
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Old 01-15-2012, 03:43 PM   #2 (permalink)
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Default Re: 9800 earpiece on handset problem.

Pull the battery and see if it helps. sometime a clean boot helps. If this does not solve the problem and you did not add any Apps just before this started then it may be a hardware issue. Did it get wet? dropped?
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Old 01-15-2012, 04:12 PM   #3 (permalink)
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Default Re: 9800 earpiece on handset problem.

Quote:
Originally Posted by tsac View Post
Pull the battery and see if it helps. sometime a clean boot helps. If this does not solve the problem and you did not add any Apps just before this started then it may be a hardware issue. Did it get wet? dropped?
Many thanks,

No new apps, not dropped, did not get wet it just happened !!! wierd !!

The phones on o2 and is only about 8 months old so where do I stand warranty wise?

Sorry, just thought, I did add blackberry Bridge to connect it to Playbook, could it be that?

Last edited by roosterace : 01-15-2012 at 04:13 PM. Reason: new app added
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Old 01-15-2012, 04:21 PM   #4 (permalink)
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Default Re: 9800 earpiece on handset problem.

Unless it is defective hardware you might try deleting the app. If it does not help you can always put it back. dont forget to reboot the BB by a battery pull after deleting the app.
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Last edited by tsac : 01-15-2012 at 04:46 PM.
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Old 01-16-2012, 04:33 AM   #5 (permalink)
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Default Re: 9800 earpiece on handset problem.

Many thanks for comong back, I've just done a restore to an earlier point before the BB bridge app was installed and it now works perfect !! So it does look like the app has something to do with it.
I'll remove the app and re-boot as you suggest and try again.

once again many thanks
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Old 01-16-2012, 02:36 PM   #6 (permalink)
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Default Re: 9800 earpiece on handset problem.

Hold everything, it's gone again !!

Surely it has to be a hardware issue?
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Old 01-16-2012, 04:00 PM   #7 (permalink)
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Default Re: 9800 earpiece on handset problem.

could be the head phone port is dirty, insert the head phones a dozen times and that can clear it up
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Old 01-19-2012, 06:58 AM   #8 (permalink)
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Default Re: 9800 earpiece on handset problem.

It's gone back to O2 for repair now should have it back in a couple of days or so.

many thanks
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