BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-15-2012, 12:23 PM   #1 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: o2
Posts: 8
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default 9800 earpiece on handset problem.

Please Login to Remove!

Hi, I have a problem where no sound at all is coming from the handset earpiece even when its showing full volume. However if I switch to loudspeaker I can hear everything.
Has anyone else had this problem and does it look like an Hardware issue?

any help appreciated.

thanks
Offline  
Old 01-15-2012, 02:43 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,223
Post Thanks: 40
Thanked 570 Times in 565 Posts
Default Re: 9800 earpiece on handset problem.

Pull the battery and see if it helps. sometime a clean boot helps. If this does not solve the problem and you did not add any Apps just before this started then it may be a hardware issue. Did it get wet? dropped?
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
The Following User Says Thank You to tsac For This Useful Post:
roosterace (01-15-2012)
Old 01-15-2012, 03:12 PM   #3 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: o2
Posts: 8
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: 9800 earpiece on handset problem.

Quote:
Originally Posted by tsac View Post
Pull the battery and see if it helps. sometime a clean boot helps. If this does not solve the problem and you did not add any Apps just before this started then it may be a hardware issue. Did it get wet? dropped?
Many thanks,

No new apps, not dropped, did not get wet it just happened !!! wierd !!

The phones on o2 and is only about 8 months old so where do I stand warranty wise?

Sorry, just thought, I did add blackberry Bridge to connect it to Playbook, could it be that?

Last edited by roosterace : 01-15-2012 at 03:13 PM. Reason: new app added
Offline  
Old 01-15-2012, 03:21 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,223
Post Thanks: 40
Thanked 570 Times in 565 Posts
Default Re: 9800 earpiece on handset problem.

Unless it is defective hardware you might try deleting the app. If it does not help you can always put it back. dont forget to reboot the BB by a battery pull after deleting the app.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS

Last edited by tsac : 01-15-2012 at 03:46 PM.
Offline  
The Following User Says Thank You to tsac For This Useful Post:
roosterace (01-16-2012)
Old 01-16-2012, 03:33 AM   #5 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: o2
Posts: 8
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: 9800 earpiece on handset problem.

Many thanks for comong back, I've just done a restore to an earlier point before the BB bridge app was installed and it now works perfect !! So it does look like the app has something to do with it.
I'll remove the app and re-boot as you suggest and try again.

once again many thanks
Offline  
Old 01-16-2012, 01:36 PM   #6 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: o2
Posts: 8
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: 9800 earpiece on handset problem.

Hold everything, it's gone again !!

Surely it has to be a hardware issue?
Offline  
Old 01-16-2012, 03:00 PM   #7 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,643
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default Re: 9800 earpiece on handset problem.

could be the head phone port is dirty, insert the head phones a dozen times and that can clear it up
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Offline  
The Following User Says Thank You to knottyrope For This Useful Post:
roosterace (01-19-2012)
Old 01-19-2012, 05:58 AM   #8 (permalink)
New Member
 
Join Date: Jan 2012
Model: 9800
PIN: N/A
Carrier: o2
Posts: 8
Post Thanks: 3
Thanked 0 Times in 0 Posts
Default Re: 9800 earpiece on handset problem.

It's gone back to O2 for repair now should have it back in a couple of days or so.

many thanks
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 9800 earpiece on handset problem.
Thread Thread Starter Forum Replies Last Post
Network Problem with the Montana 9930 xklusiv General 9900 Series Discussion - Bold Touch 2 11-17-2011 03:56 AM
Blacberry 9800 Internet As Modem Problem muzamilsumra BlackBerry Network 2 09-13-2011 01:18 AM
Torch 9800 calendar synch problem minivixen General 9800 Series Discussion - Torch 4 05-29-2011 11:04 PM
VPN access through PAM problem SPRINT 8703e stimmer6253472 General Legacy Device Discussion 0 12-12-2007 04:42 PM
HELP! Bluetooth Earpiece CONNECTION PROBLEM dwarshaw Bluetooth Connection 19 09-22-2005 10:29 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.