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Old 02-05-2012, 12:41 PM   #1 (permalink)
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Default Problems with my 9810 -Please Help!

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Hi all

First of all I am new so please be gentle lol.

Got my 9810 today, obv running the BB 7 software. It was all working when I got it. Anyhow, I have a microsim in an adaptor and it got stuck in the 9810. So I went to the O2 shop and she snapped the adaptor in the phone and left plastic debrit inside that she managed to get out but looked rough with it.

Now the phone wont turn back on. Also the sim holder looks like it has lost some of the pins connectors under it, and the memory card clip is wonky.

What the phone does:

1. The red light flashes on for a few seconds then goes off.

2. When the red light goes off a faint egg timer comes on for a few second then goes off - this process happens over and over.

3. When i plug it into the computer via usb, the computer beeps when the red light is on, then beeps when it goes off for the egg timer - like it it going on and off.

4. When plugged in to the computer and with the battery removed, a battery with a X through it is on the screen, but it still wont turn on.

I have tried loads and loads of battery pulls with no luck at all.

Any help will be greatly appreciated. O2 are denying all responsibility so I need as much help as possible.

Thanks in advance guys.

Last edited by mikecoulthard : 02-05-2012 at 12:43 PM.
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Old 02-05-2012, 01:06 PM   #2 (permalink)
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Default Re: Problems with my 9810 -Please Help!

I have just plugged into the Blackberry desktop software and it seems like it is turning off and on, as the software recognises the 9810 when the red light is on, then when it goes off it loses the connection.

It does the same when the battery is removed too.

If the woman in O2 has damaged the sim tray could this contribute to the phone been as it is? Is it an easy fix to remove the battery tray or am I up the proverbial creek?
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Old 02-05-2012, 01:19 PM   #3 (permalink)
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Default Re: Problems with my 9810 -Please Help!

I would take it back to the repair person and have them look at it and fix it, especially if it is their fault.
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Old 02-05-2012, 01:36 PM   #4 (permalink)
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Default Re: Problems with my 9810 -Please Help!

Thanks for the reply. It wasnt a repair person, it was one of the Reps in the O2 store here in the UK.

I dont know if it is possible to repair the sim tray without replacing the motherboard, or if any repair is possible.
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Old 02-05-2012, 01:58 PM   #5 (permalink)
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Default Re: Problems with my 9810 -Please Help!

Now the egg timer has stopped coming on, just the red light now, for 15 seconds, then goes off.

Anyone know if a damaged sim tray or meory card tray could cause the 9810 to not turn on, function etc?

Last edited by mikecoulthard : 02-05-2012 at 02:00 PM.
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Old 02-05-2012, 03:25 PM   #6 (permalink)
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Default Re: Problems with my 9810 -Please Help!

Yes.
Take it back to O2.
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