BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General 9800 Series Discussion - Torch (http://www.blackberryforums.com/general-9800-series-discussion-torch/)
-   -   Device Not Showing On My Computer? (http://www.blackberryforums.com/general-9800-series-discussion-torch/258728-device-not-showing-my-computer.html)

dphenry157 03-30-2012 01:26 PM

Device Not Showing On My Computer?
 
OK, I know I'm going to get grief on this, cause it's been posted before. I can't find the thread! OK, I took pics with my BB that I now want to transfer to my PC. I plug the USB cable in, I get an audible connect signal, and then nothing? When I check My Computer the BB does not show. When I do >CONTROL PANEL>ADMINISTRATIVE DEVICE I see blackberry and blackberry1. How do i make the BB show on My Computer to be able to get the pics? Help please.

tsac 04-01-2012 02:11 PM

Re: Device Not Showing On My Computer?
 
Download Desktop manager from RIM to manage the media.

Free program

dphenry157 04-01-2012 02:59 PM

Re: Device Not Showing On My Computer?
 
I am already running Desktop Manager 6.1 - other suggestions please?

tsac 04-01-2012 03:38 PM

Re: Device Not Showing On My Computer?
 
Are you using the media manager and it does not list anything? Does DM see the blackberry and show the serial number. Did it ask for your password?

dphenry157 04-02-2012 08:06 AM

Re: Device Not Showing On My Computer?
 
Yes, media manager, DM does see the BB and it does not ask for my password.

ragorman 04-04-2012 10:57 AM

Re: Device Not Showing On My Computer?
 
Is this a work PC? The BB probably wants to take the drive that your network is currently using. Connect the BB and restart the PC WITHOUT logging into the network. Let the BB take the drive letter it wants, then REMAP it to a different letter that won't conflict with a network letter. Then restart the PC and connect to the network. The BB should pull it's new mapped letter, and the network will have it's letter and you'll see the device in the drive list.


All times are GMT -5. The time now is 10:11 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.